What are the responsibilities and job description for the Member Service Representative 1 position at Our Community Credit Union?
As a Member Service Representative, you and your team will provide OURCU's members with the high-quality member service that keeps them coming back to OURCU for their financial needs!
You may thrive as a Member Service Representative if you:
- Enjoy interacting with people and making them smile
- Have a knack for maintaining accuracy while working with numbers
- Embrace the challenge of problem-solving and finding solutions
- Find fulfillment in helping members meet their unique needs
- Have exceptional attention to detail
Your day may include:
- Greeting members and nurturing relationships with them
- Performing transactions such as deposits and withdrawals, cash advances, transfers, issuing cashier's checks, etc.
- Responding to member inquiries and performing relevant research
- Offering OURCU products and services when it may be beneficial to the member and their specific needs
- Maintaining confidentiality regarding member accounts
- Assisting the Lead MSR and MSR Supervisor with related duties as requested
You might be a great fit if you have:
- Customer service experience
- Cash handling experience
- Strong communication skills
- Bilingual skills, fluent in both English and Spanish is a plus!
OURCU's offers the following benefits:
- Medical, dental, and vision insurance' 90 percent paid for employee and 60 percent for qualified dependents.
- Employer-paid life and long-term disability insurance
- Employer paid Employee Assistance Program
- Generous 401(k) options (OURCU contributes no matter what!) Employer matching after 1-year!
- Paid sick leave and vacation
- 12 Paid holidays
- Tuition assistance
- Career growth opportunities
- And more!
For more details, please view the full job description.
OURCU is an equal opportunity employer. OURCU utilizes E-Verify; for additional information, please email HRTeam@ourcu.com
As part of our hiring process, if selected for the position you will be required to complete a criminal and motor vehicle background check; in addition, to a credit check.
Salary : $17 - $21