Overnight Shelter Attendant

Position: Overnight Shelter Attendant

General Description:

Responsible for providing emergency shelter while managing basic needs and services to individuals experiencing homelessness.

Classification: Hourly, Non-Exempt

Hours: 12 midnight to 10am Tuesday-Friday (occasional weekends)

Job Description:

• Assist residents staying in the shelter overnight
• Monitor the activity of residents on an assigned shift ensuring safety, security and compliance to shelter rules
• Maintains accurate and complete records and logs containing pertinent information
• Ensures that facility is maintained in a neat and proper order
• Communicates with supervisor and designated staff regarding guest issues
• Maintain confidentiality of all communication regarding guests, agency and staff
• Manages shelter operations to include enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, and maintaining the security of the shelter
• Housekeeping including laundry, sweeping, mopping, dishwashing, wiping down surfaces, and cleaning restrooms
• Orients, assists and manages volunteers as needed
• Restocking supplies as needed
• Organizing, sorting and recording inventory
• Daily reporting and administrative tasks
• Other duties as assigned

Education/Experience:

• High School diploma or G.E.D.
• One year prior experience performing customer service duties, or any equivalent combination of training and experience, which provides the required knowledge, skills and abilities

Qualifications:

• Strong problem-solving skills
• Confident communication skills both written and verbal
• Flexibility & ability to troubleshoot
• Relationship manager with comfort in working with diverse populations (volunteers, staff, board members, community members, etc.)
• Detail-oriented and organized
• Ability to work both independently and as a member of a larger staff team
• Ability to de-escalate difficult situations
• Ability to connect with diverse types of organizations: schools, businesses, government, faith organizations, etc.
• Patient, compassionate, & professional
• Must have flexible schedule, nights and holidays

Physical Demands:

• Prolonged standing, walking
• Must be able to lift up to 40 pounds

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• social services: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person

Salary : $18