Development Operations Coordinator

Our Neighbors’ Table has built a community within a community where neighbors connect, shop, eat and strive to accomplish one goal: breaking down barriers to eliminate hunger in Northeastern Essex Community. Our success draws from a focus on alleviating food insecurity as its sole mission, attention to the quality of our services and effective engagement of the community in carrying out its programs.

The Resource Development Department is charged with ensuring adequate revenue and human capital to execute Our Neighbors’ Table’s mission and to support our programs, which are growing rapidly. The Development Operations Coordinator position handles the office-based work of the development team, manages the donor database, and ensures continued quality of donor operations and constituent management. The essence of this role is creating a strong sense of organization, supreme attention to detail, responsiveness and positive and warm donor interactions. The ideal candidate has a mastery of database management and a genuine interest in accurate data and reporting.

Responsibilities include:

· Carrying out critical development operational functions, including database management and reporting

· Processing gifts and donations accurately and in a timely manner and providing accurate records of donations/gifts to donors and organizations

· Corresponding with donors (both via email and phone) to provide customer service for donations and gifts

· Ensuring accurate constituent records in our database, for donors and volunteers

· Serving a key systems position for the department, responsible for data, reporting and revenue tracking

Minimum Requirements:

· Two plus years' experience in an administrative position, preferably in a not-for-profit development office or customer service/sales environment

· Database management experience and proficient with Microsoft Office Suite, experience with Bloomerang, Raiser’s Edge, Sales Force or similar database system a plus

· Highly organized with strong attention to detail

· Ability to analyze and synthesize data

· Positive attitude and strong interpersonal skills.

· Demonstrate initiative and ability to work independently.

· Strong customer service, oral and written communication skills.

· Experience supporting a team or operations

· Commitment to maintaining confidentiality and handling sensitive donor information with discretion

· Compassion for others and a philosophy that aligns with ONT’s core values of dignity, community and respect

· Successful CORI screening

· High school diploma or GED required.

Our Neighbors’ Table is headquartered in historic Amesbury, MA, a small-town community in a city, known locally as the area’s best kept secret. Our Development team works out of our new Salisbury, MA facility.

We offer our employees competitive industry salaries, generous health, dental and vision insurance, 401K and matching contributions, paid vacation time based on work schedule, plus paid time off between Christmas and New Years’, along with a rewarding work experience.

If you take pride in your work, and are passionate about working with and helping people, then consider joining our team and provide us your cover letter and resume.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Database management: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $45,000 - $50,000