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Case Manager - Children's Long Term Support Program

Outagamie County
Appleton, WI Full Time
POSTED ON 3/6/2024 CLOSED ON 3/19/2024

What are the responsibilities and job description for the Case Manager - Children's Long Term Support Program position at Outagamie County?

Reporting to the respective program supervisor, the Case Manager - CLTS serves as a point of contact for participants, customers, and/or clients performing related duties toward the objectives and goals of the division.  


Position is eligible for 1 day of remote work per pay period. 
Monday - Friday 8AM - 4:30PM. Employee will set own schedule; home visits after hours are a possibility. 

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.  

  • Obtain information from clients, family members, and other agencies to assess needs or degree of disability. 
  • Provide individuals and family members with information that best meet their needs, goals, and preferences, maintaining a person centered approach while being culturally sensitive.
  • Maintain knowledge of vocational, housing, and other community resources.
  • Make referrals to other agencies for additional services as requested or as appropriate.
  • Maintain working relationships with other human services, medical, and social services agencies at various locations and levels of authority.
  • Provide educational presentations to other agencies, organizations, and the general public.  Participate in community events and outreach.
  • Identify needs in the service delivery system and participate in program development initiatives.
  • Attend Unit/Division Meetings, client/customer/participant collaboration meetings, and other meetings as required.
  •  Maintain clinical files and accurate records, as appropriate, and prepares reports as required for coordination of the case and in accordance with State and Medical Assistance guidelines.  
  • Receive and screen referrals for children with disabilities.
  • Perform an assessment and interpret results to determine eligibility for program.
  • Provide ongoing case management and service coordination to families and children enrolled in the program.
  • Assess needs and provide information and services to meet the needs using a person-centered approach.
  • Provide support, education, and technical services to assist families, individuals, and agencies in caring for the disabled individual.
  • Maintain accurate records and prepare reports and documentation for court proceedings.
  • Certification as a Children's Long Term Care Functional Screener is required and will be achieved through training and examination.
  •  Perform timely documentation within 3 business days and maintain required productivity rates.
  •  Maintain regular and predictable attendance. Works overtime/extra hours as needed.
  •  Perform other duties as assigned.



  • Bachelor of Arts or Science degree or a license to practice as a Registered Nurse. Certification as a Social Worker preferred.
  • Two years of experience in a health or human services field, working with one or more of the populations serviced.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Salary : $60,466 - $66,082

Program Coordinator
Children of America -
Appleton, WI

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