What are the responsibilities and job description for the Customer Success Manager, Performance position at Outbrain Inc.?
About Outbrain:
Outbrain is the world’s leading recommendation platform for the open web. A third of the World’s Internet-connected population explore and discover information through our feed technology, which is trusted by emerging to established brands and integrated into thousands of media companies’ tech stacks to manage and monetize their publishing operations. Outbrain operates in 55 countries and is headquartered in New York City with offices in 18 cities worldwide.
About the Role:
Outbrain is seeking an energetic, customer- and data-obsessed Customer Success Manager to drive customer retention and growth for our performance vertical. You’ll work closely with the Sales team to help lead the success of our clients' Outbrain campaigns and provide thought leadership on ROI positive Performance strategies and tactics. You’ll build strong relationships and establish clear lines of communication with large performance buyers, affiliate marketers, and internal staff members.
The ideal candidate is an enjoyable and energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to assure scalable growth strategy on our network.
Responsibilities:
- In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the strategizing, upselling, and reporting of campaigns.
- After three months, you’ll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven growth strategies. You will be recognized for campaign successes and own failures.
- When you finish up your first year, you’ll be an essential member of the Performance Customer Success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts.
What you’ll need to be successful:
- 2-3 years of digital media, agency, or adtech experience. Knowledge of performance metrics or previous affiliate buying preferred. Past experience buying media on Outbrain or other native platforms is a plus.
- 1-2 years of account management with an understanding of digital marketing and the digital landscape.
- A go-getter attitude. You’re hungry to achieve revenue goals via upsells and renewals.
- An obsession for detail and organization. You’re comfortable managing assets, developing growth strategies for multiple clients.
- An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
- An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers.
- Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
- Excellent storyteller & communication. You’re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.