Customer Service Representative (CSR)

Outdoor Bank is a fast-growing family-owned Kansas bank seeking a Customer Service Representative to deliver best-in-class service and help achieve our deposit acquisition strategy. Located in our Oakley Branch, this role reports directly to the Branch Manager and requires an engaging, welcoming personality.

Responsibilities & Expectations

• Promotes the benefits of the Bank’s products and services to prospective and current clients to generate new business and strengthen existing relationships.
• Conducts professional client conversations that build and sustain trust and credibility.
• Participates in daily branch operations and procedures including opening and/or closing the branch, balancing the vault, assisting with completion of internal records and audit logs, administering safe deposit box needs, performing teller transactions, and carrying out other administrative functions as needed.
• Opens deposit accounts, answers clients’ questions, performs account maintenance, and assists clients with products and services.
• Demonstrates operational soundness to minimize risk exposure and loss.
• Develops and maintains comprehensive knowledge of all consumer and commercial products including deposit accounts, debit cards, and online banking.
• Develops and maintains proficiency in the Bank’s Core operating and ancillary systems.
• Adheres to Bank policies and procedures.
• Performs other duties as assigned.

Competencies & Skills

• Excellent verbal and written communication skills.
• Detail oriented and self-directed with strong organizational skills.
• Exceptional analytical and problem-solving abilities.
• Comprehensive knowledge of banking products and services.
• Excellent client service skills.

Interpersonal Skills & Cooperation

• Exhibits strong interpersonal skills to include a cooperative spirit and positive attitude in all interpersonal relationships across the organization.
• Contributes to a professional working environment with respect to individual roles and responsibilities.
• Communicates problems and concerns in a respectful and constructive way.
• Demonstrates respect and models Outdoor Bank’s Code of Ethics.
• Builds rapport and trust with colleagues across the organization by being approachable and responsive to needs.

The position is non-exempt, full time and benefits eligible. Outdoor Bank is an equal opportunity employer.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18