What are the responsibilities and job description for the Customer Service Representative position at Outdoor Custom Sportswear, LLC?
Outdoor Custom Sportswear, LLC
Job Description
Job Title: Customer Service Representative
Report To: Department Manager
Job Site: Overland Park, KS – Onsite Position (Not a Remote Role)
Job Details: Full-Time, Non-Exempt, 40 hours a week, Monday – Friday, 8am – 5pm
Job Overview:
The Customer Service Representative position is the Company’s main point of contact between the customer, sales and operations. We are looking for Customer Service Representatives to join our fast-growing team.
Responsibilities:
- Process customer orders accurately and in a timely manner using Company ERP.
- Maintain superior level of accuracy while doing tasks, particularly involving order management.
- Communicate with sales teams when information is not correct to resolve any missing information or inconsistencies on orders.
- Resolve inventory related issues.
- Perform change orders for updating orders or customer information, including correcting shipping instructions as necessary.
- Send order confirmations to customers and sales team and customers as required.
- All other duties as assigned.
Qualifications:
- Associate/Bachelor's degree preferred
- Experience with customer service/support in an office environment
- Working knowledge of computers to successfully use Company ERP, Microsoft Windows and Office
- Proficient with data entry
- Excellent organizational skills
- Excellent verbal and written communication skills
- Ability to work across organizational departments.
- Acute attention to detail
- A desire to learn and grow within our organization.
- Positive and friendly disposition
Bonus Skills/Experience:
- Product knowledge of Columbia and Adidas
- Prior experience with SAP
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- Associate (Preferred)
Experience:
- SAP: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $19 - $22