What are the responsibilities and job description for the Desktop Support Technician position at Ovation Workplace Services?
```Duties```
- Provide technical support and troubleshooting for desktop systems, software, and hardware related issues
- Install, configure, and maintain desktop operating systems and applications
- Set up and troubleshoot mobile devices (smartphones, tablets) for end users
- Collaborate with other IT teams to resolve complex technical issues
- Assist with the administration of Active Directory and user account management
- Support and maintain LAN connectivity and network printers
- Utilize SCCM for software deployment and patch management
- Perform system upgrades and migrations as needed
```Experience```
- Minimum of 2 years of experience in desktop support or a related IT support role
- Strong knowledge of Windows operating systems (Windows 7, Windows 10)
- Familiarity with Linux operating systems is a plus
- Proficiency in troubleshooting hardware and software issues
- Experience with TCP/IP networking protocols and LAN connectivity
- Knowledge of Active Directory administration and user account management
- Ability to provide excellent customer service and communicate technical information to non-technical users
- Familiarity with ITIL best practices for incident management and service request fulfillment
This position offers a competitive salary based on experience. We also provide a comprehensive benefits package including medical, dental, vision, and retirement plans. Additionally, we offer opportunities for professional development and career advancement within our organization.
If you have the skills and experience required for this role, we would love to hear from you. Please submit your application through our online portal.
Job Type: Full-time
Pay: $21.32 - $24.48 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends
Experience:
- Desktop support: 3 years (Required)
Ability to Relocate:
- New Britain, CT 06053: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $24
