What are the responsibilities and job description for the Software Support Specialist position at OW Investors LLC?
Description
The position’s main requirements include installing, training, and providing post-install Tier 2 software and technical support for MARS proprietary meter testing software (M3) and PC hardware installed in MARS test bench equipment. The candidate must have a hands-on approach to remediate software / hardware issues and answer questions regarding the operation of the software. The position requires a self-starter who will coordinate with sales, electrical department, and management regarding new sales/upgrades to answer questions and develop a hardware/software plan which fits with customer needs. The candidate will assist in providing customer and market feature / functional feedback for existing and new products to management. In addition, the Software Product Support Specialist will need to communicate with team members and customers over the phone and / or in person for training and troubleshooting. Moderate travel is required.
Requirements
- Associates Degree in Computer Repair and/or CompTIA A preferred; however, will consider similar vocational training and experience
- 1 to 3 years in a computer technician environment or similar Military Experience
- Ability to travel regularly
- 3-5 Years’ experience in training, customer support and ability to work directly with customers
- Ability to lift 25-50 pounds individually, 150 pounds as a team effort
- Proficient in MS Office, PowerPoint and Excel.