What are the responsibilities and job description for the Dispatch & Customer Service Representative position at Ozinga?
Overview
Summary:
Located in ELgin, IL, the Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete fromplant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.
Principal Duties and Responsibilities:
Customer Service:
Education/Specialized Knowledge/Professional Certifications:
Summary:
Located in ELgin, IL, the Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete fromplant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.
Principal Duties and Responsibilities:
Customer Service:
- Receives customer order from order taker or telephone call
- Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requests
- Suggests value-added products to customers to enhance product performance based on the nature of the customer’s job
- Enters the customer order timely, accurately, and completely into the dispatch system
- Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc.
- Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers
- Generates accurate and complete delivery tickets to the plant manager in a timely manner
- Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems
- Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization
- Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations
- Works closely with remote dispatch offices to move equipment and people to meet customer demands.
- Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs
- Adjusts dispatch schedule as needed to reflect current and accurate information
- Communicates with plant manager daily to advise of mixer driver start and finish times
- Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely
- This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs
Education/Specialized Knowledge/Professional Certifications:
- High School Diploma or equivalent required
- Knowledge of geographic area where dispatching is strongly preferred
- Minimum three years of work experience required with construction or concrete industry experience preferred
- Experience working with personal computer
- Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions)
- Must be able to read, write, speak, and understand English
- Ability to read and interpret maps and directions
- Effective oral and written communication skills
- Ability to handle multiple competing tasks
- Ability to work independently and with minimal supervision
- Professional environment within a climate-controlled office environment
- Extended eye exposure to CRT screen
- Long hours may be required as business deems necessary
- Possible early morning start times according to the season or weather demands
- Customer contact may result in stressful situations
- Extensive radio and phone communication
- Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling
- Frequent use of fingers, wrists, and hands to enter data using a keyboard
- Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus