What are the responsibilities and job description for the Participant Support Specialist position at P & A Administrative Services, Inc?
Description
Our Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization. The Participant Support Specialist’s function is to provide effective and accurate responses to our callers.
*Full & part time positions available!*
- Training hours: 8:30am - 5:00pm EST (approximately 6 weeks)
Key Responsibilities:
- Answer incoming calls, interpret caller’s question/problem and provide resolutions, researching solutions
- Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations
- Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients
- Follow up with participants or administrators via phone or email to resolve open issues
- Be logged into phones and chat software and available to take chats at all times. On chats always using excellent spelling and grammar
- Log all calls and chats in Flex Connect
Requirements
- High School Diploma or equivalent
- Experience in a customer service or a Call Center setting is a plus
- Strong proactive problem-solving and troubleshooting skills
- Demonstrated ability to effectively manage multiple priorities
- Self-starter with the ability to work independently in a fast-paced environment with critical deadlines
- Strong attention to detail
* The compensation range for this position takes many factors into consideration including but not limited to: years of experience, education, skill set and other relevant factors It is not typical for an individual to be hired near the top of the range for a position as circumstances can vary in every hiring situation.
An Equal Opportunity Employer
Salary : $17 - $18