Assistant Store Manager

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Responsibilities of Assistant Manager include, but are not limited to:  

 Leading & Coaching a Team

• Hold the team accountable while the Store Manager is not present
• Direct the barista station workflow and maintain quality and speed of service
• Maintain confident, positive demeanor during stressful circumstances
• Provide feedback and encouragement to employees
• Ensure baristas are aware, knowledgeable, and coached in the their top 3 priorities (Training, Friendliness, and Speed)
• Answer questions and field team member phone calls as needed
• Use good judgment to know when to contact Store Manager with emergency situations
• When warranted, administer necessary disciplinary actions to include written warnings, corrective action forms, and behavioral documentation

 Paperwork Tasks & Meetings

• Complete inventory and enter Harvest order in shopping cart each week
• Provide assistance in the interviewing, hiring, and training of new employees
• Check store email address daily (during scheduled working hours) and respond to emails from Corporate and P&S Java Enterprises, Inc. Leadership Team in a timely fashion
• Other tasks as assigned by Store Manager and Store Owner at their discretion
• Attend monthly/quarterly meetings with the Store Manager and/or Store Owner. Bring any ideas for growth, professional development needs, and questions to this meeting.

 Schedule

• Serve as the Manager when Store Manager is off shift 

            ? Uphold strong customer service

            ? Maintain store cleanliness both inside and outside

            ? Upsell drink size, food, and drink add-ins

            ? Hold team members accountable for all company policies and procedures

            ? Serve as point of contact for team member questions

                ¦ This includes being available for phone calls and handling all personnel situations as they arise

                 - Coach the team as to what constitutes an emergency and, therefore, a phone call

                 - Maintain flexibility to work nights and weekends in order to train new team members, or re-train existing team members

 Same Store Sales Growth

• Work closely with Store Manager and Store Owner to maximize same store sales growth and customer retention
• Uphold the integrity of the3 Amazings - Amazing People, serving Amazing Drinks, Amazingly Fast
• Uphold the company core values in all we do - Integrity, Love, Humility, Courage.
• Upselling - of drink size, food, and drink add-ins.
• Beating the Scooter’s System Averages - grow store sales at a rate that beats the Scooter’s System Average on a quarterly basis. 

Pay Range: $13 - $16/hr

If you are ready for the challenge, we want YOU!! Apply today!

                                                                                   HAVE FUN, COACH A TEAM, BE KIND, & MAKE THOSE AROUND YOU FEEL SPECIAL!!!

Salary : $13 - $16