What are the responsibilities and job description for the Office Manager position at PAC Plumbing, Heating, & A/C?
Office Manager
Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians.
Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us!
Our Office Manager will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team!
At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network’s proven training program that provides you with your own Coach!
What we offer:
- Competitive salary
- Amazing 401k
- Your birthday is a paid day off!
- Paid wellness days
- Holiday and vacation pay
- Paid training
- Profit-sharing program
- Hours 7:30 am – 5:30 pm
Responsibilities:
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues, and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Competencies for Success
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor, with a sense of urgency, who also loves to win as a team.
We are an equal opportunity employer.