Infrastructure Analyst

Big companies don't make great bikes. Great people do.

Our culture is as fun and lively as the brands we represent, where innovative ideas are welcome and customer satisfaction is a top priority. The PonBike Operations team has Distribution Centers located throughout North America including Illinois, California, and Georgia. Now's the time to join the ride!

A continued commitment to and investment in our people, products, and consumers is the foundation we build our bright future. We offer a competitive total rewards package with generous time off, incredible product discounts, and a fun working environment!

We are connected by four core values that serve as the basis for a strong future.

• Passion to Perform: We share a passion to perform. We focus on real results. We finish what we start, and we go that extra mile. We don't give up.
• Trust to Act: We're trusted to do a good job, and we deliver it. We use that freedom to apply our talents and qualities for the best results.
• Care & Act Responsibly: We're responsible for all our actions, and we consider the consequences for our stakeholders and the environment. We're honest, open, and direct.
• Make it Fun: Enjoying your job is a serious business! We're open, informal, and cheerful. We allow everyone to be who they are.
  
  

POSITION SUMMARY

Serve first line support for end-users issues, responsible for local site infrastructure and provide technical expertise in a variety of analytical and technical assignments. Provide problem diagnosis and solutions, documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in the global infrastructure environment.



RESPONSIBILITIES

• Provide support for warehouse infrastructure systems and applications (including handheld scanners, MDM, security systems/cameras, and label printers).
• Provide end-user support and coordinate with local vendors as needed.
• Assist in managing local and cloud based servers and storage, including email, print, and backup systems, and their associated operating systems and software.
• Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures.
• Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards.
• Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio.
• Support research efforts on products, services, and emerging technologies to aid infrastructure development.
• Assist in developing and executing test plans to check infrastructure and systems technical performance, and report findings.
• Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed.
• Help recommend and schedule security improvements and upgrades.
• Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses.
• Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures.
• Participate in annual disaster recovery tests and document results.
• Promote a positive working environment and effective teamwork in line with the company's values, behaviors, and culture.
• Contribute to the company's success by assisting in other projects and tasks as assigned.
• Follow internal controls and company policy as set by the company and job function.
• Work collaboratively with the leadership team and support a culture of continuous process improvement.
  
  

SKILLS & QUALIFICATIONS

• Bachelor's degree in the field of computer science, information systems, or equivalent experience
• Prior experience working in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3)
• Certifications or training related to Microsoft, Cisco or CompTIA.
• 3-5 years of related work experience.
• Experience working in a team-oriented, collaborative environment and supporting a userbase of 50 employees or more.
• Experience in systems and user access administration.
• Basic technical knowledge of networking hardware, software, and protocols, PC, and platform operating systems (knowledge of Linux is a plus).
• Understanding of hardware and software evaluation principles.
• Analytical and problem-solving abilities.
• Exposure to server virtualization technologies.
• Familiarity with warehouse systems such as Zebra, SOTI, VisiTrak, and BarTender.
• Knowledge and experience in areas such as Azure, Office365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN, firewall management, and operating system configuration, security, as well as Active Directory.
• Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object.
• Basic automation programming skills (PowerShell, VBScript, Bash).
  
  
  
  

Physical Demands:

• Working conditions are normal for an office environment
• Must be able to sit for extended periods of time
• Must be able to use a computer keyboard and view a monitor for extended periods of time
• Must be able to lift up to 30lbs
  
  

Some of Our Great Benefits:

• Comprehensive Medical/Prescription/Dental/Vision plans
• Generous Paid Time Off Programs
• Paid Life & Disability Insurance
• FSA/HSA/Dependent Care FSA
• 401k and company match
• Commuter Incentive Program
• Paid Community Volunteer Days
• Voluntary benefits (critical illness, accident, and hospital indemnity insurance)
• Great discounts on company products
• Employee Wellness Program / EAP benefit
• Parental Leave program
• Access to group home and auto insurance
• A mix of casual yet professional culture
  
  

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.