What are the responsibilities and job description for the Receptionist/Dispatcher position at Pacific Office Automation?
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, youll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
Do you like the versatility of juggling multiple tasks at once, being a resource for teammates that have questions, and have an excellent work ethic?
Our fast-paced, sales office is seeking a Receptionist/ Dispatcher at our Medford, Oregon office. Our ideal candidate will be detail-oriented, have experience with problem-solving, and have excellent telephone and customer service skills.
Essential Job Duties
- Greet clients and provide outstanding customer service
- Identify and escalate issues to Helpdesk
- Create support tickets on behalf of customers
- Document all call information according to standard operating procedures
- Use basic computer applications
- Communicate with customers, technicians, and salespeople
- Schedule service calls
- Answer multi-line phone system and route calls to appropriate resources
- Create and document daily invoices for ageing and collecting for month-end management reporting
- Recognize, document, and alert the management team of trends in customer calls
- Assist in processing of manufacturer warranty on parts and accessories
- Type lease documents
- Posting, sorting, opening, and delivering mail
- Aiding headquarter employees with questions or concerns
- Organize and maintain a neat and orderly reception area for employees
Qualifications
- High School Diploma or AA Degree
- Experience in Microsoft Word and Excel
- Experience with multi-line phone units
- Strong communication and problem-solving skills
- Solid job tenure and work ethic
- Strong attention to detail and follow-through
Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
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