What are the responsibilities and job description for the Front Office Manager position at Pacifica Hotel Company?
The Wayfarer SLO a Tapestry Collection by Hilton actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise, train, coach and retrain Guest Service Team on systems, processes,
procedures and guest interaction. - Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
- Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration
cards, reservations, correspondence and no-shows and signatures on file. - Complete the following individual duties:
1. Daily Cash Report (DCR)
2. No-Shows
3. Billing disputes
4. Accounts receivable
5. Banking
6. Bad checks, credit card debts
7. Open, stamp, sort, distribute mail
8. Accounts payable preparation
9. Security reports
10. Check and audit banks - Check travel agent commissions, franchise frequent stay program activity and central
reservations. - Check Maid’s List and ensure room availability status is accurate.
- Check time cards to posted schedule.
- Submit daily report to General Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in
order to answer questions and concerns with timely and knowledgeable responses in
person and on the phone. - Contribute to and maintain established information and communication sources such as
department and front desk log books in order to enhance department communications and
operations. - Provide assistance to other team members and departments to contribute to the best
overall performance of the department and hotel. - Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Pay range: $70,000 to $75,000/annually depending on experience
Experience
Required- 2 year(s): Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. Strong English skills, both oral and written.
Education
Preferred- Bachelors or better in Hospitality and Resort Management
Behaviors
Preferred- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary : $70,000 - $75,000