Parts Lead

PacWest Machinery is recruiting for a Parts Lead for its branch in Pasco, Washington.

PacWest provides a full line-up of machinery covering general production, aggregate processing, road building machines, compact utility equipment and attachments from well-known companies including Volvo Construction Equipment, Metso, Yanmar, Atlas Copco and others. The company delivers comprehensive sales, rental, leasing, parts and service support in Washington, Oregon and Idaho. We are a dynamic company offering an environment that fosters individual growth and that rewards individual and team performance. More can be seen at www.PacWestMachinery.com

Essential Duties:

• This team member is responsible for parts counter sales and a high level of service to external customers and the company's service department.
• The individual facilitates the role of branch coordinator and is the main contact at this location. The successful candidate willl open/close the branch and ensure the warehouse associate is receiving, shelving and packing parts based on standard routines.
• The successful candidate must be personable, self-motivated and have above average organizational skills.
• Requires the ability to communicate effectively with both customers and internal team members by telephone, e-mail and in person.
• The successful candidate must possess the ability to multitask. Must be willing to work a fully, fast-paced day with occasional overtime.

Compensation and Benefits:

Includes competitive salary, 401(k) match and medical and dental insurance. Employees receive paid time off including vacation, sick days and holidays.

Qualifications - the ideal candidate will possess the following:

• 3 years of parts counter or customer service experience at a dealership for construction equipment (preferred), heavy truck, agriculture or auto industries.
• Strong organizational and customer service skills
• Must be able to communicate clearly with customers, suppliers and colleagues.
• Ability to balance priorities by multi-tasking and communicating with stakeholders
• Good computer skills and basic familiarity with Microsoft Outlook, Excel and various search engines. Experience with dealership and supplier systems.
• Must be a team player with a calm demeanor and customer service focus
• Ability to multi-task and work quickly and accurately
• Forklift experience is desired, or have a willingness to train
• Able to occasionally climb, balance and lift or move up to 40 pounds
• Must possess a valid driver’s license and a clean driving record.
• Strong references from former employers and colleagues.
• Outstanding qualifications in certain categories may help to offset a lack of experience in other areas.

PacWest Machinery is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status.

To ensure the safety and security of all employees, the successful candidate will be subject to pre-employment testing for alcohol, drug and/or controlled substances.

Please note – subject to response levels, the company may not be able to respond to every applicant.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person