Service Manager - Heavy Equipment

PacWest Machinery is recruiting for a Service Manager for its Spokane, Washington branch

PacWest Machinery provides a full line-up of heavy machinery covering general production equipment, aggregate processing, road, and compact equipment from well-known companies including Volvo Construction, Metso, Yanmar, Atlas Copco and others. The company delivers comprehensive sales, rental, leasing, parts and service support in Washington, Oregon and Northern Idaho. PacWest Machinery is a dynamic environment that fosters personal growth and rewards individual and team performance.

We are looking for an experienced candidate to add to our branch management team in the Inland Northwest. The successful candidate must demonstrate a strong track record for managing a shop and field service workforce. You will work in a team environment, and across departments, to ensure a high level of customer support while meeting Company objectives. The successful applicant will address the following key job responsibilities:

• Overall operation and management of Service Department employees emphasizing teamwork, safety, customer responsiveness, integrity and profitable decision making;
• Assure diagnosis and scheduled repair work is completed accurately and in a timely manner. Responsive follow up to customer concerns and complaints;
• Work with parts, warranty and sales teams to provide excellent customer service;
• Oversee department safety initiatives and certify adherence to safety procedures;
• Ensure all work orders are accurate and closed on a timely basis;
• Accountable for the department’s customer service, operating, safety and financial metrics;
• Develop, evaluate and motivate staff. Create developmental / learning plans for service department employees.
• Conduct regular department meetings to present and discuss service campaigns, safety, operations, financial and company information;

Compensation and Benefits:

Includes salary (level depending on experience), performance bonus, 401(k) match and medical and dental insurance. Employees receive paid time off including vacation, sick days and holidays. Relocation assistance available.

Qualifications - the ideal candidate will possess the following:

• Three to five years of service management in the construction equipment sector;
• College classes or degree preferred, but experience may be substituted or combined with education;
• Possess the necessary problem-solving skills to meet the needs of our customers, employees and OEM equipment suppliers;
• Excellent people skills with capable organizational and communication skills.
• Infrequent travel (15% approx.) that may occasionally include an overnight stay.
• Must possess a valid driver’s license with a clean driving record;
• Good computer proficiency including Microsoft products and dealer business systems;
• Knowledge of federal and state safety regulations and best practices pertaining to both shop and job site locations;
• Discretion in handling confidential and financial information;
• Strong references from former employers and colleagues;

PacWest Machinery is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status.

To ensure the safety and security of all employees, the successful candidate will be subject to pre-employment alcohol, drug and/or controlled substance testing.

Please note - based on response levels, the company may not be able to respond to every applicant.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

Salary : $90,100 - $114,000