What are the responsibilities and job description for the Commercial Account Manager position at Paige Landscape Company?
JOB DESCRIPTION: ACCOUNT MANAGER
CLASSIFICATION PURPOSE
This exempt, supervisory job classification is responsible for ensuring a diverse portfolio of job assignments that meet revenue and gross
profit goals, comply with human resources and safety standards, while maintaining exemplary levels of customer service; performs other
work as required.
ESSENTIAL FUNCTIONS
The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification.
Management may assign other functions not listed herein at its sole discretion.
- Responsible for multiple landscape jobs by managing customer expectations efficiently;
- demonstrates horticulture expertise (e.g., turf, shrubs, ground cover, plants, weeds, pests, planting techniques and layouts);
- prepares job proposals;
- sells enhancements;
- possesses a thorough understanding of the Company’s standard maintenance specifications and scope of extra services;
- ensures gross margin goals are met by establishing challenging goals, clarifying expectations, and holding crews accountable for
- tracks key performance standards for each job;
- actively engages in company promotion;
- . works collaboratively to ensure inter-branch success;
- attends customer meetings, conducts walk-throughs, completes punch lists, and offers creative solutions to customers;
- reads and understands specifications, RFPs, and contracts;
- attends and participates in safety meetings;
- conducts necessary job documentation;
- ensures all work meets company quality standards;
- develops proactive plans to improve achievement of key performance indicators;
- demonstrates leadership, initiative, and accountability at all times;
- can multi-task with short timelines and limited resources;
- is results oriented in all aspects of performance;
- operates landscape hand tools and light and heavy-duty equipment efficiently and safely;
- can interpret landscape plans and soils reports;
- possesses strong irrigation skills including controller programming, troubleshooting, and system design;
- leads meetings;
- can develop, interpret, and meet a budget;
- role models all organizational policies and procedures;
- estimates jobs accurately;
- demonstrates professional understanding of chemical applications, hazardous substances, and OSHA compliance;
- is available for “on call” emergencies;
- performs Winter Service (e.g., snow clearing, winter watering, installations, pruning) as needed;
- utilizes computer skills, information technology, Aspire software, and MS Office applications effectively; and
- provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and
efficient manner.
COMPETENCIES
• Business Acumen: Proactively manages the business portfolio as a profit center; increases revenue, leverages resources, and tracks
- Results Oriented: Maintains focus on outcomes; is proactive, self-motivated, and goal oriented; takes initiative to learn; concentrates
on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets
specific, measurable goals, and takes efficient action to accomplish success.
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- Decision Quality: Consistently makes effective, timely, and sound decisions; solicits information from multiple sources prior to
decisions.
- People Management: Assists in employee training, coaching, and performance management; complies with all human resources
- Job Quality: Understands the relationship between job quality and customer service, satisfaction, and retention; is attentive to details;
- Customer Service: Consistently exceeds customer expectations; keeps customers well-informed through clear communication, listens
- Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and
EDUCATION/EXPERIENCE
An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge, skills, and
competencies for this position includes: at least three (3) years of professional horticulture, landscape, and irrigation experience similar
to that presented above.
ESSENTIAL PHYSICAL CHARACTERISTICS
The physical characteristics described here are representative of those that must be met by an employee to successfully perform the functions required by this job
classification. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the functions of this job classification, on a
case-by-case basis.
Frequently stand, walk, or crouch on narrow and/or slippery surfaces; stoop, kneel, bend to pick up or move objects; walk for long
distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50 pounds; normal manual dexterity
and hand-eye coordination; corrected hearing and vision to normal range.
SPECIAL NOTES, LICENSES AND CERTIFICATIONS
Pre-employment: Incumbents must sign the Confidentiality, Non-disclosure, and Non-solicitation Agreement prior to their first day on
the job.
License: A valid Class D driver’s license is required of this job classification.
Certifications: Incumbents are encouraged to attain their CPR-First Aid certification, the Massachusetts Certification Landscape
Professional (MCLP) certification, and the Massachusetts Pesticide Applicator License, during their first year of employment and
maintain that certification thereafter. A DOT Medical Certification is required of this job classification.
Language: Though not required, bilingual English, Spanish or Portuguese skills are desirable.
Working Conditions: Work is predominately outdoors, exposed to varying temperatures, weather conditions, and noise levels; exposure
to dust, pesticides, herbicides, grease, oils, dust, fumes, and electrical currents.
Background Investigation: Incumbents must have a reputation for honesty and trustworthiness. Misdemeanor and/or felony
convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment, candidates may be subject to a
background investigation and/or drug test.
Introductory Period: Incumbents appointed to this job classification serve an introductory period of three months.
KEY PERFORMANCE INDICATORS
The Key Performance Indicators for this position will be specified at the time of appointment.
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