Student Development Representative

Job Description Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology and innovation to enhance processes, and promotes outreach and retention of students. Performs a variety of receptionist, clerical, record keeping and miscellaneous duties in support of student development departments college wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations. Minimum Base Pay: $14.82. All salary calculations start at the minimum salary and will be based on candidate's education and experience. Duties and Responsibilities: (This list is not exhaustive and may be supplemented as necessary) Welcomes guests to the department and provides assistance as needed. Answers inquiries, explains College rules, requirements, and procedures to prospective and current students pertinent to student support programs and services. Maintains user access to, and data integrity of the student success platforms. Maintains the system and supports academic advising services’ data and reporting needs. Provides support and assistance with technical functions of academic advising’s third-party applications, products, and software. Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat. Answers inbound calls from new and existing students. Responds to voicemails in a timely manner. Enters student information into the appropriate database and assists students with application and registration portals. Searches student records for required or missing information. Reviews documents for completeness and accuracy. Makes appropriate departmental referrals. Provides current information on College and departmental services and programs. Accurately logs and updates service requests. Escalates a customer inquiry or problem to the next level of response when appropriate. Responds to appointment requests and schedules student appointments with the appropriate advisor. Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems. Acquires knowledge of other staff duties and serve as a backup as necessary. Performs other job-related duties as assigned. Required Minimum Qualifications: Education and Experience: High school diploma or GED One year of related experience Knowledge of: Microsoft Office Professional or similar application Skilled in: Delivering a high level of customer service Attention to detail while maintaining effective time and task management Ability to: Use independent judgement to understand the logistics of available timeslots to book appointments Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public Work in a variety of settings to deliver services to students without a decrease in performance Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness Licenses, Registration, Certifications, or Special Requirements: Regular physical attendance required Must complete FERPA training within 30 days of employment Some periods throughout the year will require extended work hours including nights, weekends, and college closures Work Environment and Physical Demand: Reach and grasp objects Use of video display terminal Use of manual dexterity and fine motor skills Communicate information orally and in writing Receive and understand information through oral and written communication Proofread and check documents for accuracy Work a fluctuating work schedule This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Employment Information Please review the following information in order to apply for a position at Palm Beach State College: Carefully review the minimum qualifications advertised for the available position as only applicants meeting the minimum requirements will be considered. Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon the passing of a drug test and upon completion of a criminal background investigation. An important goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications. Application Deadline This position is open until filled

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