What are the responsibilities and job description for the Customer Service Representative position at Palmer-Donavin?
Overview
Discover Palmer-Donavin
Established in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions. As an Employee-Owned business, we take pride in our culture of high performing and engaged employees who make Palmer-Donavin a great place to work.
Professional Growth
We live by our tagline, We Deliver More®. We believe the work we do is more than “just a job”. At Palmer-Donavin, we make professional development and growth a priority by offering robust training programs, investing in our employees’ continuing education and providing rewarding career paths that allow employees to reach their full potential. We are proud to share that our management ranks are filled with employees who have developed through the organization.
Benefits
- Quarterly Company Performance Bonus
- Overtime
- Weekly Pay
- Employee Stock Ownership Plan (ESOP)
- Up to 112 Hours of PTO in First Year
- 401(k) Retirement Plan with Company Matching
- Employee Discounts on Wide Range of Home Building Materials
- Health, Dental, and Vision Coverage
- Life & Disability Insurance
- Parental Leave
- Wellness Program
- Safety Bonus
- Ongoing Training and Development
- And Much More!
Responsibilities
- Checking inventory records to determine availability of requested merchandise
- Keeping records of customer interactions and transactions
- Entering orders and recording comments as well as actions taken
- Upselling and suggesting add-ons or related products
- Resolving customer service issues or billing complaints
- Exchanging merchandise, refunding money, and adjusting bills
- Initiating product procurement for approval of inter-branch transfer of merchandise
- Notifying appropriate purchasing agents when supplies of specific items are low
- Sending out product samples and literature
Competencies:
- Customer Focus
- Communication
- Building Trust
- Sense of Ownership
Qualifications
- High school diploma or equivalent certification
- College courses or equivalent training and experience, a plus
- Previous sales and/or customer service skills, a plus
- Excellent time management and organizational skills
- General knowledge of Microsoft Word, Outlook, and Excel
Palmer-Donavin participates in E-Verify, is an Equal Opportunity Employer, and operates a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace