Banquet Manager

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000-acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, a lawn and racquet club, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:

The primary responsibilities for Banquet Manager (Food and Beverage Manager) includes execution of all private party banquet functions/Club Events and acting as MOD in the Club’s dining facilities as scheduled when needed by the Food & Beverage Team. Responsible for the daily operation of the banquet functions throughout the Club, to include training and supervising staff. Directs Banquet Service and Setup staff in ensuring the members and guest expectations are met and exceeded.

This is a hands-on role and requires excellent member/client-relations. Employee must demonstrate tact, diplomacy, common sense and flexibility. Qualified applicants must be team-oriented and focus on attention to detail when serving our members and their guests.

Benefits:

We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

Essential Job Functions:

• Develop and execute banquet events in accordance with member's expectations and club standards.
• Coordinate event logistics, including set-up, staffing, and tear-down of events.
• Hires, trains, and supervises the banquet staff.
• Conducts effective banquet orientation and develops ongoing training programs for the existing staff to ensure maintenance of the club's standards.
• Attends and participates in weekly BEO meetings.
• Interprets function diagrams as distributed by the Director of Events and ensures accurate set up functions.
• Provides clear and concise communications to everyone having ownership in the success of the event
• Holds stand-up meetings prior to events to review BEOs with banquet team.
• Responsible for buffet menu creation per Banquet standard for all events. Review with Executive Chef for final approval
• Maintains established sanitation levels
• Ensures neat and orderly clean up after each event.
• Work closely with the kitchen team to ensure food and beverage quality and timely service.
• Develop and maintain positive relationships with members and manage all aspects of the member experience.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
• Manage banquet staff and ensure that all team members are properly trained and equipped to carry out their duties.
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)
• Responsible for execution of equipment pull sheets.
• Maintains inventory for banquet supplies.
• Sets goals and delegates tasks to improve departmental performance.
• Schedules and coordinates banquet staff per budgeted standards.
• Observes service behaviors of employees and provides feedback to individuals.
• Assists with service of food and beverage in outlets and for special functions as needed.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service

Qualifications:

• 3-5 years of experience in the hospitality industry, preferably in a banquet management role
• Exceptional leadership and team-building skills
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to work effectively under pressure and in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as necessary.

Physical Requirements:

• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility.
• Must be able to bend, stoop, squat and stretch to fulfill tasks.
• Must be able to lift up to 25 lbs. on a regular basis.
• Must be able to push and pull carts containing up to 250 lbs. occasionally.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.