Inventory Specialist

Responsible for assisting customers in completing In Store Pick Up (ISPU) transactions, Class III transactions & actively maintain inventory control at the retail level. Provide the highest level of customer service to maintain a positive buying experience.

• Assist customers with their transactions as the primary point of contact for ISPU 4473 transfers.
• Accurately complete Class III paperwork in accordance with ATF standards.
• If time allows, Assist Firearms Manager and/or Receiving Specialist as you are able.  
• Provide outstanding customer service.
• Greet customers in a friendly and timely matter as they approach your work area.
• Resolve customer issues to the best of your ability. 
• Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. 
• Must be able to complete Federal Firearms Transfer Records (4473), Class III and other related documents with 100% accuracy.
• Compete cycle counts on a daily basis in order to maintain the utmost accuracy for the store’s inventory.
• Maintain a high working knowledge of product offerings in order to best advise customers in their purchasing decision.  
• Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
• Efficiently close sales in order to meet overall store sales goals.
• A commitment to following directions is required.
• All other duties, as assigned, should be at the end of each list.

• High school diploma or equivalent
• Previous sales or customer service experience.
• High attention to detail.
• Working knowledge of NetSuite, Class III & 4473 paperwork, as well as the FBI NICS system.
• Outstanding verbal and written skills. 
• Capacity to solve problems and deal with high customer volume.
• Cash handling & previous cash register experience is a plus.
• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, and focused on the overall strategic picture of the organization.
• Always present yourself in a customer service-oriented manner.

This position may require regular evening and weekend work & may include holidays as well.  

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.

Not Applicable.

Must be at least 18 years old.