Studio Manager

About Us

Palo Alto Fitness Club is a premium private personal training facility specializing in holistic, one-on-one training in an exclusive environment. We serve discerning clients who value expert guidance, privacy, and highly personalized fitness experiences. Our team of 30 certified personal trainers focuses on functional fitness, corrective movement, and long-term client transformation.

Role Overview

The Studio Manager / Client Success Manager is the heart of our studio operations and the champion of our client experience. You'll orchestrate day-to-day operations, guide new clients through transformative fitness assessments, and nurture our training team to deliver exceptional results. This role is ideal for a relationship-focused fitness professional who excels at creating welcoming environments, building meaningful connections, and empowering teams to achieve their best.

Key Responsibilities: Client Success & Business Development

• Conduct comprehensive fitness assessments for new clients and match them with ideal trainers
• Serve as primary client success manager, ensuring satisfaction and long-term retention
• Drive membership growth through exceptional client experiences and referral generation
• Handle client feedback, membership upgrades, and proactive retention strategies

Team Leadership & Operations

• Create welcoming, inclusive environments where clients feel supported and empowered
• Build authentic relationships that foster long-term client success and community
• Nurture and develop a diverse team of 30 certified personal trainers
• Facilitate meaningful performance conversations and professional growth opportunities
• Oversee daily facility operations, presentation standards, and equipment maintenance
• Coordinate scheduling, coverage, and trainer development programs

Performance & Growth

• Track and optimize key metrics: client acquisition, retention rates, trainer performance, and revenue growth
• Collaborate with marketing team on promotional campaigns and community outreach
• Manage backend systems including Mindbody for scheduling, client notes, and transactions
• Identify opportunities for operational improvements and service enhancements

What We're Looking For:

Required Qualifications

• Certified Personal Trainer (NASM, ACE, ACSM, or equivalent)
• 2 years of fitness management or studio leadership experience
• Proven track record in client success, team leadership, or business development
• Experience with fitness management software (Mindbody preferred)
• CPR/AED/First Aid certification (or willingness to obtain immediately)

Ideal Background

• Former athlete or sports background highly valued
• Experience managing fitness studios or boutique fitness facilities
• Marketing, communications, or business education
• Track record of driving performance improvements and measurable results
• Bay Area fitness market experience preferred

Core Competencies

• Exceptional communication and relationship-building skills
• Collaborative leadership style with emotional intelligence
• Detail-oriented with strong organizational abilities
• Passion for creating supportive, transformative client experiences
• Natural ability to connect with and motivate diverse personalities

What We Offer

Compensation & Benefits

• $65,000–$70,000 base salary based on experience
• Performance bonuses tied to studio metrics and client retention
• Benefits package

Growth & Development

• Leadership role in premium boutique fitness environment
• Fitness perks
• Professional development and continuing education support
• Opportunity to grow with an expanding business as we add services and programs

Work Environment

• Beautiful, welcoming facility in the heart of Palo Alto
• Supportive team of experienced fitness professionals
• Inclusive, collaborative culture that values work-life balance
• Opportunity to make meaningful impact on client transformations and team development

Ready to Lead?

Join us in creating exceptional fitness experiences for Palo Alto's most discerning clients. If you're a results-driven fitness professional with leadership experience and a passion for client success, we want to hear from you.

To Apply: Submit your resume and brief cover letter highlighting your leadership experience and passion for premium fitness services.