What are the responsibilities and job description for the Dispatcher position at Palomar College?
Position Information
Position Title
Dispatcher (Two Positions)
Department
Palomar College Police (Dept)
Location
San Marcos
Full or Part Time
Full-Time
Category
Classified
Hours per week
40
Number of Months
12 month
Work Schedule
Palomar College Police Department employees are subject to shift work, including evening hours and occasional weekends. The current work schedule for this position will be 10 hours per day, 4 days per week.
Position 1: Monday – Thursday; 2:00 p.m. – 12:00 a.m. (midnight)
Position 2: Wednesday – Saturday; 5:00 a.m. – 3:00 p.m.
Please indicate in the Supplemental Questions section of the application which position(s) you are interested in.
Position 1: Monday – Thursday; 2:00 p.m. – 12:00 a.m. (midnight)
Position 2: Wednesday – Saturday; 5:00 a.m. – 3:00 p.m.
Please indicate in the Supplemental Questions section of the application which position(s) you are interested in.
Grade
21
Salary/Wage
$4,636.53.
A 3% differential pay will be paid for hours worked between 6:00 pm and 10:00 pm. A 6% differential pay will be paid for hours worked between 10:00 pm and 6:00 am.
Salary/Wage Frequency
Monthly
Benefits
In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.
- Fully paid HMO medical, HMO dental, and vision insurance for employees and dependents (additional buy up options available)
- Vacation, sick leave and 25 paid holidays
- $80,000 life/accident insurance policy (additional buy up options available)
- Long-term care insurance
- Employee Assistance Plan (EAP) – Free counseling, financial, legal, personal and professional development resources
- Additional buy up options available for other voluntary insurance benefits
- Enrollment in CalPERS (California Public Employees Retirement System)
The estimated maximum value of this employer-paid benefits package is approximately $33,260 annually.
Primary Function
Receives and prioritizes calls for service; dispatches personnel and equipment via radio voice communication using a computer-aided dispatch system.
Minimum Qualifications
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:
- Experience: One year of experience receiving emergency and non-emergency calls in a public safety environment.
NOTE: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months.
AND
- Education/Training: Equivalent to completion of the twelfth grade.
Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions.
Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at http://www.naces.org, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.
Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement
Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.
Palomar College is committed to diversity, equity, inclusion, access and antiracism. We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:
- Access – We make education possible for everyone.
- Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities.
All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
Preferred Qualifications
- Experience using California Law Enforcement Telecommunication System (CLETS), Regional Communications System (RCS) radio equipment, and Computer Aided Dispatch (CAD) databases.
- Bilingual (English and Spanish) verbal and written skills.
Licenses and/or Certificates
California Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher Certificate within first year of appointment.
Supervision Received and Exercised
Supervision Received From: An Assigned Police Sergeant
Duties and Responsibilities
Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:
- Answers emergency and non-emergency telephone lines; determines nature and priority of calls and/or transfers to the appropriate responder.
- Dispatches personnel via radio voice communication using a computer-aided dispatch system.
- Responds to field unit requests via radio or telephone for information and additional assistance.
- Receives, enters and relays to field units situational information such as location updates and other responders in the area.
- Monitors and updates locations and activities of field units.
- Notifies external public safety agencies and departments by telephone or radio in order to solicit assistance or coordinate activities.
- Conducts test transmissions on communications equipment.
Marginal Functions:Performs related duties and responsibilities as required.
Knowledge, Skills, Abilities
Knowledge of:
- Public safety codes, terminology, procedures and practices.
- Ordinances, codes, procedures and practices regarding public safety radio communications.
- Proper operation and care of radio and telephone equipment and operational characteristics of emergency communication system equipment.
- Environment of assigned locations, layout and geography.
- Safety policies and safe work practices applicable to the work.
- Various confidential information databases with restricted access requirements and procedures.
Skill in:
- Monitoring and operating a variety of communications and surveillance equipment, including radio consoles, telephones, computer systems and related software on surveillance camera systems.
- Exercising tact and diplomacy in dealing with sensitive issues and critical situations.
- Determining dispatch priorities during heavy workloads and using judgment in the application of policies, rules, regulations and standard operating procedures.
- Using computer mapping systems and paper maps to determine or confirm locations.
- Broadcasting clear, concise and specific instructions over the radio in a distinct, well-modulated voice.
- Monitoring multiple public safety radio frequencies simultaneously.
- Communicating effectively, both orally and in writing.
- Operating a computer and using standard business software.
- Working rapidly under stress and exercising good judgment in emergency situations.
- Exercising sound independent judgment within general policy guidelines.
- Listening to, comprehending, retaining and recording key information clearly and accurately.
- Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
- Establishing and maintaining effective working relationships with all those encountered in the course of work.
Working Conditions
Environmental Conditions: The employee works in an office environment where the noise level is usually moderate.
Physical Conditions: Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit for extended periods and perform repetitive movements with hands or wrists. The employee must be able to hear telephone conversations.
Physical Conditions: Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit for extended periods and perform repetitive movements with hands or wrists. The employee must be able to hear telephone conversations.
Terms of Employment
- Full-time, 40 hours per week, 12 months per year.
- Successful completion of California Code of Regulations 1959 and 1960 requirements and polygraph examination.
- Please note, due to the working and physical conditions listed on this job posting, the person selected for hire will be required to complete a pre-employment physical, which includes a drug test. If selected, successful completion of all components of the physical is required to be eligible for employment.
- This position is specially-funded and its continuation is dependent upon the availability and/or continuation of funds.
- The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335.
Posting Detail Information
Open Date
01/30/2023
Close Date
02/21/2023
Open Until Filled
No
Posting Number
P0793P
Additional Application Information
- Supplemental Application Materials (required) – California POST Profile Report
- The hiring committee will decide if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
Salary : $0 - $80,000