What are the responsibilities and job description for the Shift Supervisor position at Panera Bread?
Shift Supervisors assist in supervising the overall operations of the bakery-café to ensure company standards are maintained and continually improved. They run great shifts and are accountable for specific Area of Responsibilities such as Food Cost or Channel operations (Drive Thru, Delivery, Catering, etc.). They are part of the cafe’s management team and report directly to the General Manager/Assistant General Manager.
As a Shift Supervisor, they will be ready to help with a variety of duties, working on the front lines to ensure great working environments for our Retail Team Members and excellent service for our guests.
Duties & Responsibilities:
Maintain Quality Bakery-Café Operations While Ensuring Guest Satisfaction
• Understands the business and can drive results through coaching and leading the team.
• Meet sales goals through motivating the team, executing Foundational Processes, and achieve target results
(SOS, order accuracy, and café health through disciplined OI process).
• Maintain a clean and well-maintained environment.
• Demonstrate proficient company and product knowledge.
• Uphold and coach the achievement of Food Safety standards.
• Create relationships with guests to provide exceptional guest service.
• Safeguard the team by maintaining a healthy and safe workplace, environment, and culture.
Supervision and Development of Team Members
• Displays people leadership through deployment, and training.
• Support the AGM and GM to create strong team member engagement and environment.
• Provide café leadership through supervision, communicating to team members and escalating issues as
needed.
Financial Contribution
• Being a steward of People, the Café Environment, Guest Service and Cost Balancing by setting a positive
example, drive understanding and recognize achievement.
• Adhere to café systems and processes to accomplish shift and Specialist goals.
• Follow company policies and procedures and comply with all state and federal regulations.
Salary : $15
