General Manager – Market Leader (GM / Director Hybrid)

Job Title: General Manager – Market Leader (GM / Director Hybrid)

Location: Casper, Wyoming
Department: Operations
Reports To: Director of Operations
Position Type: Non-Exempt, Salaried

Position Overview

The General Manager – Market Leader serves as the senior on-site operator for the Casper, Wyoming market. This role goes beyond traditional General Manager responsibilities and functions as a GM / Director hybrid, requiring a self-sufficient leader capable of owning results, developing leaders, and operating with minimal oversight.

This position is responsible for full operational accountability, people development, financial performance, and community presence. The ideal candidate brings prior General Manager and/or multi-unit leadership experience, strong business acumen, and the ability to lead with autonomy, pride, and accountability.

Why This Role Is Different

• True market ownership with elevated autonomy and accountability
• Leadership scope beyond one building (future market growth mindset)
• Strategic hands-on role — lead people, manage numbers, protect the brand
• Direct partnership with the Director of Operations
• Ideal for a Senior GM or Multi-Unit Leader ready for expanded responsibility

Job Summary

Manages and assumes responsibility for all functions of the restaurant to ensure high-quality products, exceptional customer service, and sustained profitability. Success in this role is driven by strong decision-making, operational discipline, and the ability to build a culture of pride, ownership, and accountability.

Ensures execution of all company policies, procedures, programs, and systems while maintaining compliance with all federal, state, and local laws and ethical business practices.

Essential Duties & Responsibilities

(Other duties may be assigned)

People Leadership & Development

• Actively recruit, hire, and retain customer-focused team members
• Maintain proper staffing levels aligned with sales projections
• Ensure effective onboarding, training, and development at all levels
• Establish clear performance expectations and conduct timely performance reviews
• Document performance issues and administer corrective action, up to and including termination
• Coach and develop leaders to build bench strength and long-term stability
• Foster a culture of teamwork, accountability, energy, and pride

Operations & Customer Experience

• Build and sustain systems that ensure every product meets Papa Johns quality standards
• Ensure accuracy of orders and consistency of execution
• Respond promptly and professionally to customer concerns
• Actively solicit and use customer feedback to improve operations and build brand loyalty
• Communicate and reinforce quality standards using all available tools and resources

Sales & Community Leadership

• Manage sales performance against budget and prior year
• Drive guest satisfaction through speed, accuracy, and service
• Increase check averages through product knowledge and sales execution training
• Execute creative local restaurant marketing (LSM) initiatives
• Serve as a positive, visible leader within the Casper community

Financial & Asset Management

• Manage profit performance against budget and prior year
• Control food, labor, and other controllable costs
• Identify unfavorable trends and implement corrective action plans
• Execute administrative and cash management responsibilities
• Plan and manage inventory using computerized inventory systems
• Protect company assets by ensuring cleanliness, equipment functionality, safety, and security
• Oversee preventative maintenance and coordinate necessary repairs

Position Qualifications

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Leadership Competencies

• Critical Thinking – Analyzes complex situations, evaluates alternatives, and makes sound business decisions
• Customer Focused – Builds loyalty through consistent service excellence and responsiveness to feedback
• Developing Team Members – Coaches, mentors, and grows leaders through tailored development
• Flexibility – Adapts quickly to change, shifting priorities, and unexpected challenges
• Initiative – Proactively identifies issues and opportunities without supervision
• Leading Teams – Sets direction, builds trust, and empowers others to perform at a high level
• Managing Execution – Prioritizes effectively, builds action plans, and ensures follow-through

Skills & Experience

• Strong cash management and financial acumen
• Solid understanding of food, labor, and inventory controls
• High School diploma or GED required
• Stable employment history
• Previous General Manager experience required
• Multi-unit or senior GM experience strongly preferred

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent bending, reaching, twisting, and lifting up to 50 lbs
• Occasional lifting over 51 lbs
• Ability to perform repetitive motions with hands, arms, and feet

Work Environment

• Indoor and outdoor work in varying temperatures
• Exposure to kitchen equipment, noise, and cleaning chemicals
• Work near moving mechanical parts and sharp tools

Additional Information

• Must be at least 18 years of age
• Reliable transportation required
• Ability to work long hours, including nights, weekends, and emergencies
• Ability to perform the duties of all restaurant positions, including delivery
• Ability to operate independently with minimal supervision
• Bilingual preferred in certain markets
• Ability to work with phones, computers, and office equipment
• Non-exempt, salaried position
• Employment may be contingent upon satisfactory background check results

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $58,000 - $65,000