What are the responsibilities and job description for the Service Dispatcher position at Paraco Gas Corp?
Joining Paraco means you will be part of a growing company thriving in a highly entrepreneurial, fast-paced culture in which generous incentive plans reward positive results. Our exceptional employees have access to industry leading tools, resources and support helping you to realize your full potential.
We are looking for a reliable dispatcher to assist in the optimization of heating oil and propane distribution and the scheduling and routing of service-related activities. In this role you will be reporting to the dispatch supervisor.
Key responsibilities and essential job functions include, but are not limited to:
Desired Skills and Experience:
o Must be available for occasional mornings, overnights, weekends and holidays.
We are looking for a reliable dispatcher to assist in the optimization of heating oil and propane distribution and the scheduling and routing of service-related activities. In this role you will be reporting to the dispatch supervisor.
Key responsibilities and essential job functions include, but are not limited to:
- Take incoming calls and check incoming emails from customers and dispatch to appropriate technician.
- Update spreadsheet with dispatched call information.
- Check for home monitoring alarms in order to dispatch appropriate technician.
- Provide assistance to technicians in field including site directions, account information, etc.
- Write up following day work orders into Excel spreadsheet and prepare work orders for technicians.
- Print tracking reports to verify work orders have been completed.
- Enter confirmation calls for automated calls and log accounts.
- Create daily reports, as needed.
- Assist dispatch supervisor and oversee posting of deliveries to system for customer billing.
- Post and update customer data: delivery changes, contact information / address updates, etc.
- Special projects and other duties as assigned by the Dispatch Supervisor and/or the Logistics Manager.
Desired Skills and Experience:
- The ability to work the following shift.. [Listed hours are subject to change]
o Must be available for occasional mornings, overnights, weekends and holidays.
- Punctuality and dependability.
- Intermediate level skills with Microsoft Office software (Outlook, Word & Excel) and customer information systems.
- Proficiencies in verbal and written communications.
- Strong interpersonal skills and attention to detail.
Salary : $18 - $20