What are the responsibilities and job description for the Assistant Community Association Manager position at Paragon Management Group?
At Paragon Management Group, we believe that exceptional community living begins with exceptional management. We are seeking a dedicated and initiative-taking Assistant Community Association Manager to join our team—a professional who thrives in a dynamic environment, values strong relationships, and is passionate about serving communities with integrity and excellence.
As an Assistant Community Association Manager, you will be the support for Community Association Managers and homeowners, vendors, and boards of directors. You will assist in the day-to-day operations of multiple community associations, ensuring the financial, administrative, and physical needs of each property are met with precision and care.
· Integrity – We do the right thing, always. Our decisions are guided by honesty, ethics, and a dedication to protecting the reputation of our clients and company.
· Responsive Service – We are committed to providing prompt, attentive, and proactive support, always putting our clients' needs at the forefront.
· Clear Communication & Teamwork – We value openness, accountability, and collaboration to drive the best outcomes for both our internal teams and the communities we manage.
· Continuous Improvement – We approach every challenge as an opportunity to grow, innovate, and elevate the level of service we provide.
· Efficiency & Accessibility – We prioritize organized, streamlined processes, and make ourselves readily available to those we serve, ensuring consistent, high-quality results.
If you are a confident communicator, skilled in organization, and energized by the idea of making a tangible difference in people’s lives, we invite you to join our growing team at Paragon Management Group. Together, let us set the standard for community excellence.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Work closely with homeowners and clients.
- Answering/directing phones calls and recording messages.
- Generate letters.
- Complete project requests delegated by community association managers.
- Proactive follow up and response to homeowner/client issues.
- Maintain and update mailing and client list.
- Addressing complaints and resolving problems with excellence in customer service.
- Superior communication skills.
- Quarterly Newsletters for communities, if applicable.
- Create and implement report formats, document spreadsheets.
- Continued learning and development, including attendance at periodic job-related training sessions and seminars.
- Understand the company handbook and adhere to company policies.
- Represent company in a professional manner.
- Technological skills, including Microsoft Office, Excel, Adobe, and industry specific software/databases.
- Pro-active communications using company homeowner database and app.
- Administration of homeowner web portal/app.
EDUCATION:
- Minimum high school education with some college coursework desirable, previous experience in similar or transferable industry.
EXPERIENCE:
- 3-5 years’ business experience, including customer service.
- Experience working in an individual or team environment.
- Experience working in cross-functional roles.
- Bi-lingual (Spanish) would be helpful but not required.
Job Type: Full-time
Pay: $36,000.00 - $42,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $36,000 - $42,000