HOUSEKEEPING GSA FT

Summary of Job Duties:

Assist Guest Room Attendants so they may perform their daily cleaning of a minimum of sixteen (16) Guest Rooms in the allotted amount of time.

Specific and Essential Responsibilities and Duties:

• Sorts, counts, folds, marks, or carries linens to the GRA carts
• Replenish and/or replace supplies such as drinking glasses, writing supplies, TV Guide, cable movie card, casino information flyers, menu, matches, bibles, and phone books on the GRA carts
• Renders personal assistance to Guests
• Moves furniture, hangs drapes, and rolls carpets
• Vacuums/shampoos rugs/carpets in guest rooms and public access hallways
• Dusts and/or cleans items located in the elevator lobby on each floor of the hotel
• Washes walls, ceiling, and woodwork
• Washes windows, door panels, and sills
• Empties wastebaskets, and empties and cleans ashtrays
• Replenishes bathroom supplies including but not limited to toilet paper, Kleenex, soap, shampoo and lotion
• Helps to insure all items in room are in working order including but not limited to the television, lights, air conditioning unit, telephone, alarm clock, drapes and curtains and the luggage rack
• Biohazard clean-up as needed
• Stocks linens and keeps area around housekeeping clean
• Performs the duties of a GRA as needed

• Interacts with Team Members, Guests and Vendors in a professional and upbeat manner
• Maintain an open line of communication with Supervisors and Managers concerning all Guest Services related issues, problems and/or solutions
• Maintain a positive and professional demeanor during all interactions with fellow Team Members and Vendors
• Ability to accept performance feedback in professional manner
• Regular attendance to all scheduled shift is considered an essential function of the job
• Arriving on-time for all scheduled shifts is considered an essential function of the job

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate the following:

• Relating to Guests– Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them.
• Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time.
• Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
• Stress Tolerant – Remains calm under pressure.  Reacts well to change and stays positive despite setbacks.  Keeps work and personal difficulties in perspective.
• Flexible – Not resistant or afraid of change.        Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine.
• Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
• Quick Learning – Gets things done, willingly takes on the more demanding tasks.  Easily identifies potential difficulties and their causes.
• Communicating – Speaks confidently and fluently.        Talks at the correct pace and level. Is understandable.  Holds others’ attention when speaking.  Elicits necessary information to fully understand the needs, problems, and motives of customers.
• Team Working – Fits in with the work group or Team.        Develops supportive relationships with co-workers.  Is considerate toward others and promotes a sense of Team spirit.
• Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.

Education and/or Experience:

• High school diploma or GED required
• This is a trainable position. No previous experience required

Machinery or Work Equipment Used:

• Cleaning chemicals, vacuum, carpet and upholstery cleaners, water extractor

Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.