What are the responsibilities and job description for the MEMBER SERVICE REPRESENTATIVE / SPECIALIST position at Park City Credit Union?
Description
Park City Credit Union is seeking a friendly, detail-oriented, and member-focused individual to serve as a Member Service Representative / Specialist role. This dual-function position supports our members both in-branch and through our remote service channels (phone, email, and texting), ensuring a seamless and positive member experience across all interactions.
In this role, you will be responsible for greeting and assisting members in person, while also supporting members remotely through our call center. You will process financial transactions accurately, handle inquiries, promote PCCU products and services, and build long-term member relationships. This role requires professionalism, excellent communication skills, and the ability to adapt between in-branch and digital service environments.
Requirements
Qualifications
Park City Credit Union is seeking a friendly, detail-oriented, and member-focused individual to serve as a Member Service Representative / Specialist role. This dual-function position supports our members both in-branch and through our remote service channels (phone, email, and texting), ensuring a seamless and positive member experience across all interactions.
In this role, you will be responsible for greeting and assisting members in person, while also supporting members remotely through our call center. You will process financial transactions accurately, handle inquiries, promote PCCU products and services, and build long-term member relationships. This role requires professionalism, excellent communication skills, and the ability to adapt between in-branch and digital service environments.
Requirements
Qualifications
- Courteous, professional, and member-centered attitude.
- Excellent verbal and written communication skills.
- Ability to effectively multitask across in-person and remote service environments.
- Strong technical ability to input and retrieve computerized information quickly and accurately.
- Solid mathematical skills and attention to detail.
- Self-motivated, dependable, and able to work efficiently without direct supervision.
- Ability to prioritize tasks in a fast-paced setting and manage multiple service channels.
- One year of call center and/or sales experience.
- Experience working in a financial institution or member-service environment.