What are the responsibilities and job description for the Teller - Arcanum Office position at Park National Bank?
RESPONSIBILITIES
- Ensure customers are promptly and professionally served and meet branch objectives by effectively cross-selling financial products and services
- Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, initiating credit card applications, assisting customers with account questions and processing general deposit transactions
- Complete ongoing product knowledge, financial services and sales-oriented training to sustain broad base of product, service and sales knowledge
- Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues
- Protect bank assets by adhering to all processes, policies and procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity
- Cross train in various branch operation functions, such as ATM balancing, cash item resolution activity, teller outage reporting, and supplies
- Complete periodic in-store communication and promotion activities specific to the office, if applicable
- Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
- Maintain an awareness of and adhere to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Other duties as assigned
Experienced tellers may also assume the following responsibilities:
- Review, complete and assist customers with basic lending applications including consumer loans and personal loans
- Communicate recommendations for improved work flow and service to customers
- Assist Head Teller with daily branch operations duties such as vault and cash ordering
- Complete training in and utilize Contact Management and Customer Relationship Management (CRM) tools
SCHEDULE
Office hours are Monday through Thursday 8am to 5pm, Friday 8am to 6pm and Saturday 8am to 11:30am with 3 Saturdays per month worked. This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status.
Experience
Required- Prior cash handling, sales or customer service experience required
Education
Required- High School or better
Skills
Required- Communication
- Cash Handling
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity