What are the responsibilities and job description for the Coordinator- Patient Outreach position at Park Nicollet Health Services?
Job Description
Park Nicollet is looking to hire a Patient Outreach Coordinator to join our MTM team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary
The primary work of the Patient Outreach Coordinator will be to coordinate and execute multiple MTM engagement campaigns for high priority patient populations, including proactive outreach, scheduling appointments, ensuring appointment completion, appropriately tracking outreach and engagement efforts for contract compliance. This position will be the primary point of contact for MTM scheduling across the organization. Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services. They may also answer and manage incoming calls through scheduling and phone messaging. A high degree of emphasis is placed on establishing trusting relationships with patients and providers, explaining the purpose of MTM, and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team. Work also includes scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed, using tools and worksheets developed by Scheduling Maintenance
The employee will follow processes and procedures that support standard work to assure all calls and requests are handled in a timely, accurate and professional manner.
The employee will be measured on service levels by supporting the patient requests in a professional and caring manner, number of calls per day, successful patient engagement/scheduling, and dependability.
Work Schedule
8:00 AM - 4:30 PM
Tuesdays and Thursdays = in-person Minneapolis Clinic
Monday and Friday = remote
Required Qualifications
Minimum of two years general health care or pharmacy experience in a customer service-oriented environment with a demonstrated understanding of healthcare.
Preferred Qualifications
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
Park Nicollet is looking to hire a Patient Outreach Coordinator to join our MTM team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary
The primary work of the Patient Outreach Coordinator will be to coordinate and execute multiple MTM engagement campaigns for high priority patient populations, including proactive outreach, scheduling appointments, ensuring appointment completion, appropriately tracking outreach and engagement efforts for contract compliance. This position will be the primary point of contact for MTM scheduling across the organization. Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services. They may also answer and manage incoming calls through scheduling and phone messaging. A high degree of emphasis is placed on establishing trusting relationships with patients and providers, explaining the purpose of MTM, and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team. Work also includes scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed, using tools and worksheets developed by Scheduling Maintenance
The employee will follow processes and procedures that support standard work to assure all calls and requests are handled in a timely, accurate and professional manner.
The employee will be measured on service levels by supporting the patient requests in a professional and caring manner, number of calls per day, successful patient engagement/scheduling, and dependability.
Work Schedule
8:00 AM - 4:30 PM
Tuesdays and Thursdays = in-person Minneapolis Clinic
Monday and Friday = remote
Required Qualifications
Minimum of two years general health care or pharmacy experience in a customer service-oriented environment with a demonstrated understanding of healthcare.
Preferred Qualifications
- Bachelor’s Degree preferred.
- Pharmacy technician, health system, or insurance setting experience preferred.
- Clerical experience helpful.
- Understanding of medical and pharmacy terminology preferred.
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.