Recovery Manager

Position Summary

The Recovery Manager will work cross-functionally to mitigate external customer production line disruptions and past due purchase order lines, typically caused either by supplier delinquencies, internal production execution challenges, schedule instability, manufacturing re-work, or test equipment failures. The Recovery Manager is the “voice of the customer” to balance demand with supply, and to set priorities for fulfillment in a critically past due environment, with the ultimate objective of driving performance improvements. When necessary, the Recovery Manager, will participate or lead root-cause/corrective action or lean initiatives to assist with performance improvements. Scope/ Supervision and Interaction: Has Direct Reports _X_ Does Not Have Direct Reports* *At the discretion of the division this position may include supervisory responsibility

Responsibilities

• 1. Responsible for coordinating internal and supplier execution, in order to report timely, complete, and accurate information to external customers.
• 2. Conveys part status to customers in a manner that satisfies the customer(s) and demonstrates that Parker Hannifin has control of the situation and is mitigating in all reasonable ways customer production line impact.
• 3. Collaborates with all support functions (within Parker and at suppliers), as needed to gain credible and timely information to provide customer feedback on a cadence consistent with customer expectations.
• 4. Supports the production and material planning functions, to monitor material movement, arrival, and release to the production floor.
• 5. Supports the master scheduling function to establish build priorities.
• 6. Coordinates with the value streams to assist with part flow throughout facility.
• 7. Prepares line-of-balances and monitors part movement throughout production (in-house and at suppliers).
• 8. Prepares reports, presentations, graphs, charts, and other documentation as needed to effectively illustrate production recovery.
• 9. Acts as primary customer contact for matters regarding production status, schedule impacts, shipping information, and returned material.
• 10. Advises management of the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials, and services are provided as needed.
• 11. Resolves issues concerning overshipments, shortages, changes, cancellations or other potential areas of order line item disconnect or impact.
• 12. Leads, manages, or participates in root cause/corrective action initiatives to drive quality or performance improvements at a supplier or within the internal production line.
• 13. Leads, manages, or participates in lean initiatives, including but not limited to, value stream mapping, capacity analysis/planning, lean events.
• 14. Assists in expediting quality and engineering issue resolution and approvals.
• 15. Addresses both simple and complex individual or systemic problems, issues or concerns that are representing a barrier to performance improvements.
• 16. Addresses customer scorecard metrics to accurately reflect actual performance.
• 17. Provides leadership or mentorship to others, including training, to promote the sharing of knowledge and growth of the function.
• 18. Other responsibilities as assigned by manager.

  Qualifications

  Qualifications
• a. Bachelors degree (BA) in Engineering, Business, or related field, or an equivalent combination of education and experience.
• b. Five or more years of experience within a manufacturing facility in the disciplines of Operations, Materials Planning, Procurement, Quality, Engineering, Program Management or Customer Service. Experience within an aerospace manufacturing organization is preferred.
• c. Extremely articulate communication skills (written and verbal); able to deal with upset customers or difficult situations; able to coordinate and collaborate across functions; able to work with suppliers; able to present to all levels of an organization and executive leadership.
• d. Ability to manage customer complaints to prevent issues from escalating.
• e. Demonstrated understanding of manufacturing/production flow for similar parts. Experience in a turn-around or recovery situation is preferred.
• f. Ability to measure and improve supplier Line of Balances (LOBs) – and verify work in process.
• g. Ability to review yield/quality performance data, understand capacity, identify tooling/equipment gaps, evaluate demand signal, and ultimately – improve operational execution to achieve an elimination of past dues.
• h. Ability to read drawings and understand basic tolerancing. i.
• Established ability to manage multiple projects/activities, with the capacity to meet deadlines and achieve excellent results. j
• . Ability to foster teamwork and cooperation across diverse teams; able to influence business decisions and resource allocations.
• k. Proficiency with financial and manufacturing data analysis, to assist with critical decision making in resource planning, inventory management, and financial impact.
• l. Green Belt or Lean Expert certification is preferred.
• m. Travel for this position may be required, typically up to 25%

  Parker Hannifin

  Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

  Equal Employment Opportunity

  Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf