Group Sales Manager

This position is responsible for the solicitation, building of relationships, pursuit and contracting of Group Sales events

Sales Tasks

• Makes outside maintenance, cold solicitation, new prospect calls and new lead follow up, as outlined in action plan.
• Responsible for qualifying all business to maximize profit potential.
• Keeping up-to-date and accurate Delphi notes and activities.

Reporting of Information:

• Updates 14-day arrival report with relevant groups for weekly update.
• Prepares group resumes and BEO’s in adherence with the distribution schedule.
• Responsible for the receipt and processing of all rooming lists, banquet event orders, deposits (required after the contract phase), pro formas and pre-payments.
• Conduct/assists with inter-departmental investigations on billing, client complaints and follow up as required.

Guest Service

• Handles all inquiries within one hour.
• Daily monitoring of correspondence to clients and other departments regarding bookings.
• Responsible for site inspections and inside appointments.
• Greets groups and has floor presence as needed.
• Responds to Bold chats.
• Confirms cut-off date, room block, meetings attendees, etc.
• Handles all group related activities from time of arrival to departure.
• On site contact for any needs or requests during program.
• Follow up on pre-arrival information; check in arrangements, billing procedures, changes and discrepancies, including post-departure questions.
• Process necessary paperwork on changes, cancellations and additions prior to arrival.
• Handles VIP reservations by tracing and confirming.
• Becomes thoroughly familiar with all clauses of clients contracts.
• Aggressively up sells clients hospitality suite requirements, VIP’s, Amenities, suites, banquet food and beverage and special requests

Team Supervision and Communication:

• Works closely with the Front Office supervisory staff to ensure smooth group arrival and delivery of services.
• Coordinates client group activities and needs with relevant departments.
• Performs any other related duties as determined by the Associate Director of Sales.
• Attends Resume, BEO and Sales meetings as scheduled.

Filing Tasks:

• Maintaining clean, accurate master files.
• Assist the Associate Director of Sales in recapping and cleaning out Delphi accounts.
• Maintain procedural paper flow, distribution and filing of contracts.
• Perform any other special tasks for a variety of events or annual projects.