Reservationist Specialist

The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups.

• Runs all reservations entered for prior day; audits for accuracy; merges when necessary
• Runs cancellation report for day prior; executes tasks as outlined on checklist
• Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
• Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
• Input of all in house reservations.
• Input of group codes for new groups.
• Check all reservations arriving from date to 3 days out.
• Filing and discarding of files as needed.
• Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
• Handle all calls coming in from CRS.
• Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
• Processes group reservation requirements per contract; executes tasks outlined on checklist
• Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
• Sends confirmations daily for all reservations processed
• Attends weekly Resume meeting

Hourly Rate is $20 per hour.