Supervisor Support Services

Introduction

Do you want to join an organization that invests in you as a(an) Supervisor Support Services? At Parkland Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parkland Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Supervisor Support Services like you to be a part of our team.

Job Summary and Qualifications

Position Summary: In partnership with the Director of Clinic Operations, the Supervisor Support Services will directly supervise the office assistants in Breast Center and will perform a variety of leadership, clerical, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.

Essential Functions include but are not limited to:

• Responsible for supervision, coaching, education and evaluation of office staff
• Is accountable for the daily administrative/clerical functions of each office.
• Oversees daily operations in accordance with best practices
• Manages the assignments, productivity and work flow of the office staff, includes Kronos and Facility Scheduler
• Implements scheduling procedures to ensure productive, efficient patient schedules
• Responsible for front office operations; assists front office staff with patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties
• Utilizes creativity, innovation and PI tools to optimize scheduling, patient flow and other key office functions
• Maintains appropriate internal controls
• Ensures compliance of facility and HCA policies and procedures
• Develops and implements department administrative/clerical procedures
• Communicates effectively with leadership, physicians, co-workers, team members and customers
• Acts as a liaison with physician practices to enhance communication.
• Promotes internal and external customer satisfaction
• Builds and promotes a culture of service excellence and continuous improvement
• Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy

Education & Qualifications:

Required: High School Diploma or equivalent; Associates degree preferred

3 years Medical Office Experience

Location:

Salem Oncology

Parkland Medical Center has provided quality healthcare services since 1983. We give patient's access to trained physicians, advanced technology and innovative approaches through our partnerships with the Lahey Hospital & Medical Center and the New England Heart & Vascular Institute. Our 80 bed hospital is one of the region's leading acute care facilities in Southern New Hampshire. We are accredited as a Chest Pain Center with Primary PCI from the American College of Cardiology. We are recognized as one of the Top Performers on Key Quality Measures by the Joint Commission. Parkland has also earned The Joint Commission’s Gold Seal of Approval® certification for Spine Surgery, Total Hip Replacement and Total Knee Replacement.

At Parkland Medical Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Supervisor Support Services opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.