Dispatcher

Conrad & Bischoff is part of Parkland USA and the Parkland Corporation family of brands. At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across the United States, Canada, the Caribbean region, and South America. We power a growing family of locally known brands including KJ’s, Hart’s, Superpumper, KB Express, ConoMart Super Stores, and more!

Position Title: Dispatcher

            Monday – Friday with one weekend a month after training is completed.

            Two dispatchers needed:

                        Shift One: 6:00am to 3:00pm

                        Shift Two: 9:00am to 6:00pm

Location: Nampa, ID

Annual Salary: $60k to $65k DOE

Position Summary: The Dispatcher position is responsible for scheduling bulk deliveries, assisting drivers with directions, and providing customer service and logistics support with respect to fuel and/or oil deliveries throughout the geographic area. 

Key Responsibilities: 

•  Maintain fuel inventory for all Parkland fuel locations and provide backup for the Account Managers keep-fill sites.
•  Maintain fuel inventory for all Parkland fuel locations and provide backup for the Account Managers keep-fill sites. 
•  Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements. 
•  Exercise discretion while managing schedule changes due to driver absences, business changes, and/or vehicle maintenance. 
•  Adjust assignments and routes as needed, communicating changes to appropriate stakeholders. 
•  Report any service failures to the Logistics Manager with an incident report and send communication to the Stakeholders affected. 
•  Serve as primary point of contact for drivers and troubleshoot concerns. 
•  Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety and security guidelines. 
•  Log and report emergency delivery details. 
•  Review and analyze previous day deliveries to all customers to ensure routes were adhered to and efficiency levels were met or exceeded. 
•  Remain flexible to schedule needs, including covering extra shifts when other team members are out on vacation or sick. 
•  Facilitate on-call shifts when scheduled and maintain driver routes accurately. 
• Records customer orders, dispatches the order to the Drivers, provides BOL (Bill of Lading i.e. Pink Slip) to the Administrative team for further processing. Ensures customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities and risks. 
•  Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Decides and disseminate solutions to meet and satisfy customer needs. 
•  Coordinates with Management, Drivers, and Customers to fulfill customer orders. 
•  Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions. 
•  Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks. 
•  Scheduling all inbound and outbound trucks daily. 
•  Maintains a viable relationship with truck drivers and customers to ensure needs are always met. 
•  Performs and assumes other duties and responsibilities as may be required by immediate supervisor. 
•  Works nights and rotating weekends as assigned. 

Qualifications and Skills: 

• Fluent in English 
• High School Diploma or GED 
• Proficiency in Microsoft Office applications 
• Proficient verbal and written communication skills (Bi-Lingual English and Spanish is a plus) 
• At least one to three years of dispatching and/or logistics experience preferred 
• Attention to detail and high level of accuracy 
• Ability to manage priorities and workflow 
• Flexibility to work within constantly changing priorities 
• Ability to work independently 

We Offer:

• Medical with a great wellness program that includes HSA, Dental, Vision, Company paid life insurance, LTD, STD;
• 401k with generous company match;
• Paid time off;
• Tuition Reimbursement; 
• Great working environment!

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland USA is an Equal Employment Opportunity Employer.
 

Parkland USA is committed to equal employment opportunity for all persons.  All employment decisions at Parkland USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  It is the policy of Parkland USA to provide Equal Opportunity Employment to all qualified disabled veterans, individuals with disabilities, and protected veterans who are employees or applicants for employment. 
 

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

Salary : $60,000 - $65,000