What are the responsibilities and job description for the Customer Service & Sales Support Representati position at Parksite?
The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquires resolving their issues and ensuring their satisfaction.
RESPONSIBILITIES :
Always maintain a positive and professional attitude towards customers and co-workers
Enter sales orders received via phone, email, or sales rep
Communicate with customer through various channels regarding shipping, invoice and back orders
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing accounts
Handle complaints, provide appropriate solutions and alternatives to meet customer needs
Building sustainable relationships with customers and co-workers
Responsible to run variety of daily and weekly reports
Manage large volume of inbound call and orders
Will assist CSRs with order entry, phone calls, and reports
QUALIFICATIONS :
Knowledge, Skills, and Abilities :
Strong customer service skills both in person and virtually
Self-motivated and functions well independently as well as within in a team
Comfortable in fast paced environment
Superior organizational and time management skills
Microsoft Office experience
Experience :
Track record of high performance in fast paced environment
Proven customer service experience
Proficient with Microsoft office products
Inbound and outbound call experience
Infor experience preferred
Benefits :
Medical, Dental, Vison
Life, Short- & Long-Term Disability
Optional Voluntary Benefits
Employee Stock Ownership Plan (ESOP)
401K
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