What are the responsibilities and job description for the Guest Service Agent position at Parkview Hotel?
Parkview Hotel
The Parkview Hotel is in the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that’s clearly individual.
The Parkview Hotel is currently seeking Guest Service Agents. Our Guest Service Agents are fun, energetic professionals with the ability to exceed expectations using excellent guest service skills and a great smile!
Responsibilities:
- Welcome Guests Upon Arrival – Provide information regarding the Hotel, Rooms and Amenities.
- Process all incoming and outgoing reservations and cancellation request in a timely and efficient manner.
- Handle all In-House Guest Reservations request; Extensions, Late Check-Outs and/or Rebooking’s.
- Make, Modify and Cancel Reservations, via Telephone, Online or In-Person
- Maintain accurate guest information including; Guest Information, Billing/Payments, Chagres, Etc.
- Maintain daily logs and checklists
- Respond to all guest requests in a timely manner
- Knowledge of all hotel features/services
Qualifications:
- Must have open availability – Days, Nights, Weekends and Holidays
- Experience with Opera Property Management System (A Plus)
- Excellent Communication and Organizational Skills
- Excellent problem-solving skills and the ability to work well under pressure and stressful situations
- Exceptional multitasking skills and ability to be empathetic to guest needs
***We are currently hiring for the shift of 7:00am-3:00pm and 3:00pm-11:00pm***
Become Part of Our Team and Enjoy:
- Paid Time Off for Full-Time employees
- Paid Sick Time for all employees
- Medical, Dental, Life and Vision Insurance for Full-Time Employees
- 401K with Employer Matching
- GO Hilton Team Member & Friends & Family Team Member Travel Rewards through Hilton
Job Types: Part-time, Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
Work Location: In person
Salary : $16 - $17