What are the responsibilities and job description for the Customer Service Representative position at Parman Energy?
CUSTOMER SERVICE REPRESENTATIVE- NASHVILLE, TN
We are looking to add a motivated and organized Customer Service Representative to the team at Parman! The primary purpose of this position is to provide Totally Outrageous Customer Service (TOCS) to customers and support the Parman team. This role provides a valuable link between the customer and the company before, during, and after the purchase. This level of customer service commitment is built around three core pillars in which we are invested in delivering each day: Be caring - Be strong - Be reliable. The core hours for this position are 7:30 a.m. to 4:30 p.m.
Job Requirements
- The successful performance of this position requires at least two years of related experience or an equivalent combination of education and experience.
- Proficiency in Microsoft Office: Word, Excel, Outlook, and PowerPoint. Willingness to learn other software as needed.
- Ability to keep sensitive information confidential.
- Strong attention to detail, data entry, and organizational skills
Job Responsibilities
- Responsible for professional customer communications via phone, email, website chat, and fax.
- Communicates between the customer and internal departments such as Operations, Sales, Accounting, and Procurement.
- Interprets purchase orders, takes orders from the customer and sales, and performs data entry to create bills of ladings for Operations. Also creates Backorders as needed.
- A strong emphasis on accuracy and meeting tight deadlines is needed for this position.
- Performs various administrative duties including but not limited to electronic filing, shipping and receiving of small parcel UPS, requests for billing corrections, updating CRM databases, creation of letters, spreadsheets, memos, reports, notetaking, and information organization.
- Works closely with Accounting to ensure accurate customer billing and enters requests for billing corrections into CRM as needed. Communicates about customer credit card payments, credit holds, ship to set up, account changes, and ticket printing.
- Documents product returns and swaps into a log, fills out paperwork, and enters billing requests as needed into CRM
- Contacts customers on a daily, weekly, and monthly basis to obtain orders from regular customers as support to the sales department.