Order Processing Specialist

Welcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.

About the Company:

ParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding. That’s the PK way.

Fuel ParsonKellogg's Growth! Join our dedicated team as a Order Processing Specialist and become a driving force behind the continued success of ParsonsKellogg’s thriving online platforms.

Compensation:

$50,000 Annually

About the Role:

The Order Processing Specialist is a vital team member responsible for the accurate and timely management of customer orders from entry to delivery. This role combines exceptional organizational skills with a strong customer-centric approach, ensuring a seamless and positive experience for every customer.

Responsibilities:

• Review customer notes and requests, identifying areas for improvement and implementing quality assurance measures to optimize the customer journey.
• Approach interactions with a collaborative mindset, using strong interpersonal skills and empathy to identify and address concerns, while working towards mutually beneficial solutions.
• Process customer orders using ParsonsKellogg’s platform, Microsoft Business Central.
• Communicate with customers regarding their product, logo, logo location, extra charges, and shipping over the phone, live chat, and email.
• Serve as a valuable resource, readily sharing knowledge and expertise while fostering a culture of learning and mutual support within the team.
• Navigate a dynamic work environment utilizing a diverse range of software tools, including CRMs, workflow management platforms, and vendor sites.
• Maintain meticulous organization and utilize efficient workflows to deliver high-quality service across multiple orders.
• Enter purchase orders as needed, track open sales/purchase orders, and follow through from entry to delivery.
• Process returns and exchanges as needed.
• Proactively review orders daily and communicate with customers on any issues that could arise, providing alternative solutions to meet their needs.
• Deliver an exceptional experience every time to every consumer who reaches out to us.
• Work with team members to ensure orders are processed and shipped in a timely manner.

Qualifications:

• Minimum 2 Years of Customer Service experience.
• Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
• Proficient in planning and allocating time, adapting to changing priorities, and meeting deadlines consistently.
• Articulate and active listener, able to build rapport and convey information clearly and persuasively across diverse audiences.

Equal Opportunity Statement:

ParsonsKellogg is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.