What are the responsibilities and job description for the Client Manager - Nashville, TN position at Path Light Pro?
Description
Client Manager - Nashville, TN
Our client-focused firm has a strong culture rooted in trust, integrity, professionalism, and excellence. We are committed to providing clients with cutting-edge consultation and innovative environmental, safety, quality assurance, and energy solutions that improve lives. You'll find that our team consists of talented, dedicated people who share our enthusiasm for the outdoors and our sense of pride!
Our Client Manager is responsible for account management of current clients as well as upselling additional services that our clients may not already be using. The Client Manager is also responsible for daily communication with clients making sure their needs are being met and to provide ongoing support.
- Primary client contact for all services in the market, but not limited to, storm water compliance services, safety compliance services, environmental field services, and energy compliance services
- Grow the business with both new clients and additional services to existing clients
- Obtain new and updated information from client's Divisional management, related to current and upcoming construction projects
- Keep a close working relationship with the National Client Relationship Manager so you can ensure new projects are entered correctly
- Networking within the market to stay current with client organization structure and market trends
- Input request forms into Path Light admin site to start new projects or amend existing project information
- Maintain existing client relationships through regular face to face meetings, phone calls, and emails
- Communicate new project and current project updates to accompanying regional managers to ensure field accuracy
- Proactively assess, clarify, and validate client needs on an ongoing basis
- Continually check the area you support for any upcoming new projects or new clients to reach out to so you can stay in front of new business opportunities
- Comprehensive knowledge of clients and all services provided
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
- Have intimate knowledge of local market pricing strategies and have ability to craft proposals
- Meet minimum activity goals and targets as outlined in the monthly expectations sheet for Client Managers
- Complete additional tasks as assigned
Requirements
- BS or BA degree or equivalent experience
- Minimum 1 year of customer service or sales experience, 3 years preferred
- Basic computer knowledge
- Excellent communication skills (written and verbal)
- Construction/field experience is a plus
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Have full range of mobility in upper and lower body. Be able to reach overhead. Be able to work in various positions, including, but not limited to, walking, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time. Be able to lift, pull and push materials and equipment to complete assigned job tasks. Be able to lift 50 pounds of weight frequently throughout assigned workday.
Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Have full range of mobility in upper and lower body. Be able to reach overhead. Be able to work in various positions, including, but not limited to, walking, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time. Be able to lift, pull and push materials and equipment to complete assigned job tasks. Be able to lift up to 50 pounds of weight occasionally throughout assigned workday.
