Description
- High School Diploma or Equivalent GED
- Customer service experience
- There is a sign-on bonus of $500 after 3 months of good-standing employment.
- Must be fluent in English
- Must be able to work with a flexible schedule
- Ability to perform assigned duties with accuracy and attention to detail, with minimal supervision
If you’re looking for an exciting and rewarding career opportunity, then join our team as a Night Auditor! As the Night Auditor you will play an integral role in providing exceptional customer service and creating a hospitable environment for our guests. You will be the face of our hotel, ensuring that everyone who visits us has a great experience. Your duties will include monitoring the hotel’s security systems, auditing financial records, and providing prompt customer service to all guests. With your eye for detail and exceptional customer service skills, you will ensure that our guests have an enjoyable and memorable stay with us. If you’re passionate about hospitality and have a desire to provide the highest level of service to our guests, then this is the perfect job for you!
Job Responsibilities
• Check in/out guests and process payments accordingly• Ensure accuracy of room rates, special packages, and services• Balance daily transactions and prepare daily financial reports• Greet and assist guests with their inquiries• Monitor hotel security throughout the night• Respond to guest requests and inquiries• Ensure the hotel's safety and security policies are followed• Monitor and restock guest supplies• Maintain cleanliness of the front desk and lobby area• Resolve customer complaints and concerns• Answer phones and direct calls• Process any necessary wake-up calls or messages• Review daily reports and take necessary action• Troubleshoot any technical issues that arise during the nightRequirements
Job Requirements
• High school diploma or equivalent
• Previous experience in the hospitality field is preferred
• Ability to communicate effectively with guests and colleagues
• Familiarity with hotel operations and customer service standards
• Proficiency in using computers and hotel management software
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Ability to multi-task and handle multiple tasks at once
• Excellent customer service skills
• Strong organizational and problem-solving skills
• Ability to handle cash and credit card transactions
• Ability to stay calm under pressure and handle difficult situations
