Rapid Re-Housing Case Manager

PathForward, Inc.

Job Description, May, 2023

Rapid Re-Housing Case Manager

The RRH Case Manager will provide the support services needed to ensure that program participants succeed in retaining their housing.  Emphasis is placed on regular home visits and utilizing programs and benefits designed to increase income, financial stability, and quality of life. RRH will assess participants to determine eligibility for rapid re-housing assistance.  The RRH Case Manager will work closely with the Housing Locator in identifying suitable housing for program participants. Since the contract in place mandates direct service to clients, this position is required to report to the PathForward office 40 hours a week.

Responsibilities Include:

• Assist in identifying and engaging eligible program participants for the RRH program 
• Complete initial referral application with prospective program participants and all requisite paperwork to the CRT (Case Review Team) with all required documentation attached
• Complete a comprehensive assessment with program participants who have been accepted to the RRH program.  The assessment must be completed within three days of acceptance into the program
• Report on program participant challenges, successes and transitions (Case Conferencing conducted through CCU)
• Meet with the participant within 3 days of receiving the case assignment
• Develop a Housing Services Plan with each program participant.  The Housing Services Plan must be completed within seven working days of entry into RRH program specifying;
  1. Specifying steps to achieve long term housing stability
  2. Delineate the responsibilities of the client and timeframe.
• Coordinate with the Housing Locator to identify available affordable units
• Assist program participant in securing and filling out leasing applications
• Assist program participant to coordinate their move-in as per the terms of their lease.  
• Meet with the participant as often as needed, at least on a weekly basis to ensure that the participant is working towards the goals stated in their Housing Service Plan, such as paying rent on time, maintaining the terms of their lease, maintaining employment and taking care of their financial obligations by maintaining a budget
• Update the Housing Service Plan every 90 days
• Coordinate appropriate linkages to available County and other mainstream services (i.e., mental health services, addiction recovery programs, medical appointments and employment resources)
• Assist clients who are eligible for the housing grant to complete the process expeditiously and follow up with the housing grant staff 
• Maintain accurate and complete weekly case notes for all program participants assigned to caseload
• Work collaboratively with property managers to resolve issues relating to conditions of tenancy
• Input accurate and complete data in HMIS through ETO client database
• Coordinate with PathForward’s Volunteer and Administrative Coordinator to maximize use of volunteers in the RRH program
• Other related program tasks as assigned

Qualifications:

• The Rapid Re-Housing Case Manager must have a minimum of a BSW or Bachelor’s degree in a related field. 
• Experience with substance abuse, mental health issues and chronically homeless individuals is preferred. 
• The Rapid Re-Housing Case Manager must have the ability to work well with individuals in crisis, communicate effectively, and have strong organizational skills. 
• Have experience working with youths who are experiencing homelessness. Patience, persistence and consistency in services are necessary. 
• The Rapid Re-Housing Case Manager must have a valid driver’s license and current car insurance. 
• Being bi-lingual (Spanish/English) would be a plus.