What are the responsibilities and job description for the Client Services Representative position at PATHGROUP?
JOB SUMMARY:
To communicate with clients, both internal and external, in order to provide needed information for patient care.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
- Follow client services department policies and procedures.
- Call Alert test reports for clinical lab testing to clients.
- Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.
- Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction.
- Handle difficult calls tactfully, courteously, and professionally.
- Research and resolve problems with specimens and/or reports.
- Contribute to a positive work climate and to the team effort of the department and company.
- Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
- Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
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