What are the responsibilities and job description for the CLINICAL SUPPORT NURSE position at Patient Care America?
JOB SUMMARY:
The Clinical Support Nurse is responsible for providing clinical guidance and expertise to the VP of Sales, Nutrition Therapy Consultants, and other clinical and non-clinical personnel. He/she supports the company’s mission and coordinates care with other healthcare providers, the client, the client's family, and the community.
QUALIFICATIONS:
- Active Registered Nurse license from the state where practicing is required.
- 5 years of clinical experience (parenteral nutrition and/ or Nephrology experience preferred).
- Outgoing, engaging, and energetic.
- Self-starter, ability to work independently.
- Strong organizational and time management skills.
- Proficient in Microsoft Office software programs.
- Ability and willingness to travel where needed but specifically throughout the assigned territory.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Represent Patient Care America and its goods and services to Nephrologists and dialysis clinics.
- Provides guidance and clinical support in your designated region.
- Acts as a resource in problem-solving patient care issues.
- Assists with the introduction of IDPN and IPN therapies and equipment.
- Coordinates and schedules travel including airfare, hotel, and rental car in accordance with company travel policy. Travel on short notice may be required.
- Conducts in-service training on IDPN and IPN therapies.
- Trains dialysis center staff on how to administer/ start patients on IDPN.
- Assists in obtaining patient and doctor’s signatures on forms needed to start therapy.
- Trains patients and/or patient’s nurse/ caregiver on IPN and home IDPN therapy at the patient’s home.
- Uses company software to document all patient communications/interactions.
- Conducts care plan reviews for all home patient starts both quarterly and as needed.
- Participates in the development/ evaluation of Patient Education/ discharge planning aspects of care.
- Provide customer feedback to corporate to improve customer satisfaction.
- Assists in sales presentations as directed by the VP of Sales.
- Conducts regional training programs for Nutrition Therapy Consultants.
- Participates in exhibiting at renal conferences as needed.
- Collaborates with Nutrition Therapy Consultants, Dietitians, Physicians, and other health care professionals to identify educational needs.
- Works with PCA’s Pharmacy staff in deciding what formula is appropriate to provide a patient.
- Maintains a friendly, professional, caring attitude towards customers and co-workers in all forms of communication.
- Other duties as assigned.