Mitigation Project Coordinator

Ensure you read the information regarding this opportunity thoroughly before making an application.

• Are you an empathetic person who enjoys communicating with customers?
• Do you like to work at a fast pace with shifting priorities and deadlines?
• Is your word your bond? If you tell someone you are going to do something, they know with certainty it will be completed accurately and correctly?
• Can you plan and prioritize your day without being micromanaged?
• Can you dig into the details within systems and understand the next steps?
• Do you enjoy repetitive administrative tasks?

If this sounds like you, I would like to speak with you.

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Basic Functions :

• Supervises and responds to all activities of emergency services work related to assigned program work and tasks assigned by Operations Manager.
• Schedules and supervises projects assigned to successful completion.
• This Project Coordinator role is a developmental role, and functions may be added over time.
• The Project Coordinator will be expected to take on more responsibility based on their desire, initiative, and performance.

Basic Requirements :

• High School Diploma or equivalent.
• Mitigation experience is a plus but not required.
• Highly organized.
• Ability to multi-task and prioritize.
• High level communicator.
• High aptitude in Microsoft Office.
• Dependable transportation.
• Cell phone.

Evaluated On :

• Performance versus annual goals.
• Skill development versus annual skill development goals.
• Quality of overall business performance.

Overall Duties Include :

• Coordinates, monitors, and supervises customer / homeowner quality service on a day-to-day basis.
• Ensures that all QA / Warranty work on an ongoing basis is completed as it arises.
• Provides input to other management based on observations from the field.
• Professionally represent the Paul Davis Vision and Values.
• Interface with Emergency Services Operations Manager in the preparation of new losses on all new projects.
• Maintain constant communication with the property owner.
• Schedule the completed job tasks to include but not limited to – update all job management software, update files, ensure technicians' performance.
• Start job in a timely manner.
• Secure necessary permits.
• Administer work orders or schedule employee assignments.
• Inspect all assigned projects for progress.
• Maintain documentation on personal inspections and project flow.
• Maintain professionalism with project conditions (i.e., workmanship, homeowner relationships, safety, cleanliness, and tradespeople conduct).
• Manage job to speedy conclusion.
• Interface with Emergency Services Operations Manager regarding project progress, completion, and conditions.
• Professionally handle any and all complaints.
• Manage final walk, scope completion, and signed COC at completion of all EMS projects.
• Deliver job file for closing.
• Estimate emergency services billing and come to an approved scope of repairs with insurance adjusters and / or homeowners as the need arises.
• Participate in the A / R collections.
• Participate in reconstruction and contents job duties as the workflow dictates.
• Participate in marketing and business development as assigned.
• Complete special assignments as requested by Supervisor.

Hours :

A typical shift for this position is 7 am – 5 pm, Monday – Friday. May be asked to contribute and participate in the on-call rotation.

Reward :

Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time. Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.

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