Client Relations Host

For thirty-five years, Paul Hobbs Winery has produced wines as meticulously made in the vineyard as they are in the cellar. Paul's unrivaled international experience and pioneering instinct for identifying exceptional vineyards led him to Napa and Sonoma, where he has refined the art of site-specific viticulture and precision winemaking. Our single-vineyard wines are made to express their distinctive origins, fermented with native yeasts, and bottled un-fined and unfiltered. They continue to garner accolades for their elegant expression of vintage and place. This is only the beginning: through our endeavor to foster relationships between farmers and winemakers, and our enduring focus on small production, single vineyard pinot noir, chardonnay and cabernet sauvignon, we are artfully crafting the future of winemaking.

The Client Relations Host delivers elevated, luxury tasting experiences while also developing and managing offsite client relationships through proactive outbound communication. This role serves as a bridge between onsite hospitality and ongoing client engagement, with a particular focus on corporate gifting, client programs, and repeat purchase relationships.

This position includes a full benefits package including paid time off, paid company holidays, insurance (health, dental, vision) and 401k with company match. This is a full-time, hourly position. Hours are generally consistent throughout the year, with predictable seasonal fluctuations typical of luxury hospitality operations. During slower periods, weekly hours may occasionally vary based on business needs.

Examples of responsibilities (not limited to those listed below):

1. Host tasting experiences

a. Execute immersive and deeply memorable guest experiences including seated, highly structured wine tastings, extensive food pairings, special events and winery tours based on luxury hospitality service standards.

b. Conduct tastings and educational experiences for members of the trade and select corporate clients.

c. During all guest interactions, maintain a focus on brand awareness, loyalty and sales conversion while meeting all hospitality standards established by the company.

2. Outbound corporate sales & gifting

a. Develop and manage ongoing relationships with individual and corporate clients through proactive outbound communication, including telephone, email, and consistent follow-up outreach.

b. Identify, cultivate, and corporate gifting opportunities, client appreciation programs, and holiday initiatives.

c. Maintain accurate client records, notes, and follow-up activity within CRM systems.

3. Sales & administration

a. Work closely with all hospitality team members to drive sales and mail list membership.

b. Assist in daily opening and closing operations procedures.

c. Maintain the pristine condition of guest experience venues at all times.

Specific qualifications & skills:

1. Wine service & knowledge: Comprehensive knowledge of wine and the wine industry including its history, making, and evolution. A master of fine wine service (tastings, wine dinners, etc.). Industry certifications (cms, wset, etc.) important.

2. Food service: Experience in fine dining food service. Food safety and service certifications required.

3. Guest experience, client relations & sales: Proven success delivering luxury guest experiences that result in high sales conversion rates. Demonstrated ability to build and maintain long-term client relationships, including offsite and repeat-purchase clients. Experience achieving individual and team sales goals. Familiarity with CRM systems required.

4.Communication: Able to communicate effectively, efficiently

Basic job requirements:

1. Minimum 4-year bachelor’s degree or equivalent relevant work experience.

2. 2 years sales-focused experience in hospitality operations with a prestige brand known for delivering world-class customer experiences at all levels.

3. Ability to lift and carry at least 50 lbs., or a 9.0L case of wine

4. Proficiency with Microsoft Outlook, Excel, Word, PPT.

5. Flexibility to work weekends and off hours when needed.

Reports to: Hospitality Manager

Compensation: $32-$34 per hr plus commission

Job Type: Full-time

Pay: $32.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• hospitality sales: 2 years (Required)

Ability to Commute:

• Sebastopol, CA 95472 (Required)

Work Location: In person

Salary : $32 - $34