What are the responsibilities and job description for the Service Desk Coordinator position at Paul Mitchell the School Raleigh?
We are seeking to fill: Full time and Part time position Day/Evening Shifts
Whether you're talking about excellence in education or the number one brand of professional beauty products, we believe there's no name more respected in the beauty industry than Paul Mitchell! Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.Paul Mitchell the School Raleigh is seeking a qualified professional to join our family as Service Desk Coordinator.Service Desk Coordinator's Role:The ideal candidate has sales, service, and basic guest service experience. This person creates an extraordinary experience for service guests and prospective Future Professionals who contact via telephone, social media, or e-mail. He or she feels confident in making professional recommendations to all service guests.Essential Functions include:-Provide a great first impression of the school and accommodate all guests using proper dialogue.-Resolve service guest challenges promptly and efficiently using documentation procedures.-Follow the service systems with the Future Professionals and service guests during the check-in and checkout process.-Confirm reservations in advance and make new guest service reservation follow-up calls.-Proficient in Millennium appointment scheduling, and basic sales and service functions.-Follow the daily opening and closing procedures and balancing the cash drawer.-Must attend the scheduled team training and monthly Town Hall meetings.
*This position requires a high level of commitment and the ability to multi-task essential duties effectively, especially during peak sales times throughout the day.**Work is performed in an indoor environment and requires frequent standing, bending, walking,repetitive motion, and vision to monitor.Paul Mitchell the School Raleigh is an equal opportunity employer.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Night shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15